[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All A.P. Moller-Maersk jobs](https://jobs.opennash.com/companies/ap-moller-maersk/) · [Search jobs](/search/) A.P. Moller-Maersk # Customer Experience Specialist - GSC Ocean Vietnam, Hồ Chí Minh, Ho Chi Minh City Full-time Listed on A.P. Moller-Maersk’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on A.P. Moller-Maersk’s careers site →](https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/Vietnam-H-Ch-Minh-Ho-Chi-Minh-City-71100/Customer-Experience-Specialist---GSC-Ocean_R197100) [OpenNash Jobs](https://jobs.opennash.com/) / [A.P. Moller-Maersk](https://jobs.opennash.com/companies/ap-moller-maersk/) / Customer Experience Specialist - GSC Ocean ## Job description Leads the strategic execution and continuous improvement of Ocean products by optimizing cost to serve, ensuring first-time customer issue resolution, and driving platform rollout deliver high-performing, customer-centric operations. ### Key Responsibilities - Ensure the timely and accurate completion of all Ocean documentation to meet regulatory and customer requirements. - Oversee and execute documentation amendments with precision and speed to maintain data accuracy. - Drive efficiency in documentation workflows and improve productivity through process optimization. - Maintain and regularly update Customer Standard Operating Procedures (CSOPs) to reflect the latest customer requirements and operational capabilities. - Act as the first point of contact for stakeholders on customer experience (CX)-related matters. - Take full ownership of a defined customer portfolio, managing the end-to-end export and import experience across both voice and non-voice channels, including email handling, phone calls, and proactive tasks (e.g., Agent View and customer onboarding). - Coordinate effectively with internal and external stakeholders involved in shipment processing to ensure seamless operations. - Provide value-added solutions to customers by leveraging strong business knowledge and process understanding. - Deliver accurate and timely resolutions to customer queries and concerns. - Maintain a customer-centric approach to minimize errors and proactively implement preventive measures to avoid recurrence. - Identify and act on opportunities for upselling and cross-selling where appropriate. - Adhere to all Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) in daily operations. - Maintain proactive and effective communication by actively participating in client calls to ensure smooth process flow. - Prepare reports and perform additional tasks as assigned by the Team Leader or Manager. - Exhibit flexibility regarding work schedules and assignment, including weekend/holiday rotations or work on different country business calendars as required. ### Qualifications - Bachelor’s degree. - Have 1-2 years’ experience in Customer Service role in Shipping Line/Forwarders background. - Fluency in Vietnamese and English (written and spoken) is required. - Strong attention to detail and stakeholder management skills. - Process- and customer outcome-oriented mindset, including understanding of end-to-end impacts. - Proven experience in developing, maintaining and auditing Customer Standard Operating Procedures (CSOPs). - Proficiency in relevant systems and tools. - Demonstrated ability to streamline workflows and improve efficiency. - Applicants with AI literacy and adaptability highly preferred. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Vietnam, Hồ Chí Minh, Ho Chi Minh City - Employment type: Full-time[Apply on A.P. Moller-Maersk’s careers site →](https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/Vietnam-H-Ch-Minh-Ho-Chi-Minh-City-71100/Customer-Experience-Specialist---GSC-Ocean_R197100) ## More jobs at A.P. Moller-Maersk ### [Customer Experience Agent](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/d5ea7902477b8d0ddc94/) Vietnam, Hồ Chí Minh, Ho Chi Minh City ### [Customer Experience Agent - GSC Ocean](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/a809790de50f6b8a4f6f/) Vietnam, Hồ Chí Minh, Ho Chi Minh City ### [Customer Relationship Coordinator](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/1f3c15e15ea63599cbb3/) Vietnam, Hồ Chí Minh, Ho Chi Minh City ### [Ocean Customer Experience Specialist (Khmer speaking)](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/ea9c8745140228f4dba8/) Vietnam, Hồ Chí Minh, Ho Chi Minh City ### [Operational Excellence Senior Specialist](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/4fb7d11c95127aa71014/) Vietnam, Hồ Chí Minh, Ho Chi Minh City ## Similar jobs at other companies ### [Customer Experience Specialist](https://jobs.opennash.com/companies/ageas/jobs/4e501bb8bd82eb18ee34/) Ageas ### [Head of Operations, BPO & GSC](https://jobs.opennash.com/companies/deutsche-post/jobs/bfdf4dcd476317ab4fdd/) Deutsche Post · Haarlem, Noord-Holland, Netherlands ### [Customer Experience Engineer II](https://jobs.opennash.com/companies/microsoft/jobs/fd19e163ea4134f60b6b/) Microsoft · India, Karnataka, Bangalore ### [Senior Customer Experience Engineer](https://jobs.opennash.com/companies/microsoft/jobs/1b4c57fde7e569c7905d/) Microsoft · India, Karnataka, Bangalore ### [Customer Experience Associate](https://jobs.opennash.com/companies/td-bank-group/jobs/da55dba8ac5de44ecfb5/) TD Bank Group · Amherstburg, Ontario OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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