[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All A.P. Moller-Maersk jobs](https://jobs.opennash.com/companies/ap-moller-maersk/) · [Search jobs](/search/) A.P. Moller-Maersk · Brazil, São Paulo, Santos # SCM Customer Experience and Operation Analyst Brazil, São Paulo, Santos Full-time Listed on A.P. Moller-Maersk’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on A.P. Moller-Maersk’s careers site →](https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/Brazil-So-Paulo-Santos-11060-002/SCM-Customer-Experience-and-Operation-Analyst_R193090) [OpenNash Jobs](https://jobs.opennash.com/) / [A.P. Moller-Maersk](https://jobs.opennash.com/companies/ap-moller-maersk/) / SCM Customer Experience and Operation Analyst ## Job description ### Temos uma visão além do oceano integrando a logística de contêineres, conectando e simplificando a cadeia de suprimentos de nossos clientes. Contamos com a nossa gente para que isso aconteça! Junte-se a nós enquanto embarcamos em uma transformação digital que revolucionará o negócio de logística: você desempenhará um papel vital em nosso sucesso, gerenciando a experiência do cliente e construindo uma trajetória de sucesso em sua carreira Principais responsabilidades: Gerenciar e acompanhar o processo de embarque de ponta a ponta, garantindo o cumprimento de prazos e procedimentos; Coordenar diferentes stakeholders envolvidos nas operações logísticas, garantindo o fluxo adequado dos embarques; Atuar na resolução de dúvidas, problemas e desvios junto a clientes, embarcadores e demais stakeholders; Garantir o cumprimento dos SOPs, IOPs e procedimentos específicos de cada cliente; Acompanhar KPIs e indicadores de performance, identificando oportunidades de melhoria nos processos; Manter comunicação ativa com clientes e stakeholders, fortalecendo o relacionamento e garantindo uma operação eficiente; Elaborar relatórios, documentos operacionais e demais atividades conforme direcionamento da liderança. ### Nós estamos procurando por Experiência em Logística e Supply Chain, preferencialmente com conhecimento em 4PL e operações de origem e destino; Experiência com acompanhamento de processos logísticos de ponta a ponta; Boa capacidade analítica e habilidade para resolução de problemas; Forte orientação ao cliente e capacidade de relacionamento com diferentes stakeholders; Inglês avançado, com boa comunicação oral e escrita; Experiência com elaboração e controle de documentação operacional; Organização, atenção aos detalhes e boa gestão de tempo; Perfil proativo, colaborativo e com capacidade de trabalhar sob pressão e cumprir prazos. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Brazil, São Paulo, Santos - Employment type: Full-time[Apply on A.P. Moller-Maersk’s careers site →](https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/Brazil-So-Paulo-Santos-11060-002/SCM-Customer-Experience-and-Operation-Analyst_R193090) ## More jobs at A.P. Moller-Maersk ### [4PL Customer Experience Analyst](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/7fae74ba9472c4eea8c8/) Brazil, São Paulo, Santos ### [Analista de Atendimento ao Cliente | Customer Experience](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/2b93a8d66de6f2fb2b2e/) Brazil, São Paulo, Santos ### [Customer Experience Analyst - Vaga Exclusiva PCD](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/e4761fd07c2fee0eadc2/) Brazil, São Paulo, Santos ### [Depot Product Development Analyst](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/5adadb0a810fedd67b23/) Brazil, São Paulo, Santos ### [Intern](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/32c0872c2290a3f926ec/) Brazil, São Paulo, Santos ## Similar jobs at other companies ### [RO:RL - Operation CPC Customer Service - Retail](https://jobs.opennash.com/companies/axis-bank/jobs/2581dd8e43e7ab9f368d/) Axis Bank · Adalaj ### [RO:RL - Operation CPC Customer Service - Retail](https://jobs.opennash.com/companies/axis-bank/jobs/c16065dbee0f43755801/) Axis Bank · Burdwan ### [Data Center Customer Operation Engineer II](https://jobs.opennash.com/companies/equinix/jobs/fa4a6a4878d21d6e34e8/) Equinix · Shinagawa-ku, Tokyo, Japan ### [Data Center Customer Operation Engineer Ii Shinagawa Ku Tokyo Japan](https://jobs.opennash.com/companies/equinix/jobs/87fb87f38ed2431ba617/) Equinix ### [Customer Experience Specialist](https://jobs.opennash.com/companies/ageas/jobs/4e501bb8bd82eb18ee34/) Ageas OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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