[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All A.P. Moller-Maersk jobs](https://jobs.opennash.com/companies/ap-moller-maersk/) · [Search jobs](/search/)

A.P. Moller-Maersk · Usa, NC

# 4PL Customer Experience Manager

USA, North Carolina, Charlotte Full-time Manager or lead $100,000.00 - $115,000.00 

Listed on A.P. Moller-Maersk’s official careers site. Posted October 3, 2026. Check that it is still open and apply there.
[Apply on A.P. Moller-Maersk’s careers site →](https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/USA-North-Carolina-Charlotte-28273/XMLNAME-4PL-Customer-Experience-Manager_R199320)

[OpenNash Jobs](https://jobs.opennash.com/) / [A.P. Moller-Maersk](https://jobs.opennash.com/companies/ap-moller-maersk/) / 4PL Customer Experience Manager

## Job description

Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. 4PL Customer Experience Manager At Maersk, we are transforming global logistics through innovation, digitalization, and integrated supply chain solutions. Our purpose is to improve life for all by integrating the world. We are committed to creating a workplace where our people can grow, collaborate, and make a meaningful impact for our customers and communities.

The Opportunity As a 4PL Customer Experience Manager, you will serve as a strategic business leader and trusted customer partner, connecting customer objectives with operational execution across complex supply chain solutions. This role goes beyond service delivery and is accountable for driving operational excellence, improving customer satisfaction, creating measurable business value, and building long-term strategic partnerships.

You will lead customer-facing teams responsible for managing transportation and logistics solutions across Ocean, Air, Intermodal, Customs, and Distribution services. Working closely with Program Management, Operations, Commercial, Product, Digital, and Global Service Center teams, you will ensure contractual commitments are met while identifying opportunities to improve performance, efficiency, and customer outcomes.

### What We Offer

The opportunity to lead strategic customer relationships within one of the world's leading integrated logistics companies. A collaborative environment where cross-functional partnership and innovation are encouraged. Exposure to complex global supply chain operations and industry-leading logistics solutions. Ongoing opportunities for professional development, leadership growth, and career progression within Maersk.

### Key Responsibilities

Lead and develop customer-facing teams that serve as the primary point of contact for key 4PL customers. Drive operational excellence through KPI ownership, performance management, and continuous improvement initiatives. Translate operational performance data into actionable insights and business value narratives focused on efficiency, quality, service performance, and supply chain resilience. Build trusted customer relationships by understanding customer priorities and proactively developing solutions that support business objectives.

Partner with internal stakeholders, including Operations, Commercial, Product, Digital, Program Management, and Global Service Center teams to deliver integrated solutions. Identify and implement process standardization, technology adoption, and optimization opportunities that reduce cost-to-serve and improve customer outcomes. Monitor resource allocation and team capacity to ensure service delivery requirements are consistently achieved.

Lead customer governance activities, business reviews, escalation management, and corrective action plans. Foster a culture of accountability, collaboration, ownership, and commercial thinking across the team.

### What We Are Looking For

We welcome applicants with diverse backgrounds and experiences who are passionate about customer success, operational excellence, and people leadership. Minimum 5 years of management experience within logistics, supply chain, transportation, freight forwarding, or 4PL operations. At least 3 years of experience leading customer-facing operations teams responsible for service delivery and account performance. Strong understanding of end-to-end supply chain operations, including Ocean, Air, Intermodal, Customs, and Distribution services.

Proven ability to manage complex customer accounts while delivering strong operational and commercial results. Experience leading operational governance, KPI management, customer business reviews, and continuous improvement programs. Strong analytical and problem-solving skills with the ability to leverage data to identify trends, risks, and opportunities. Demonstrated success influencing stakeholders across multiple functions and geographies within a matrix organization.

Strong business and financial acumen, with the ability to connect operational performance to customer value, efficiency gains, and retention. Exceptional leadership, communication, coaching, and stakeholder management skills. Experience leveraging technology and AI-enabled tools to improve service delivery and operational efficiency is highly desirable.

### Employment Type

Full-Time Location: Charlotte, NC Work Arrangement: Onsite, 5 days per week Salary Range: $100,000.00 - $115,000.00 Benefits: 21 PTO Days 1 Floating Holiday per quarter Medical, Dental, and Vision Coverage 401(k) Employee Assistance Programs Career Development Opportunities Maersk is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates and are dedicated to providing equal employment opportunities for everyone.

NOTICE TO CANDIDATES APPLYING TO POSITIONS IN THE UNITED STATES: You must be authorized to work for any employer in the U.S. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

## At a glance
- Posted by the employer: Oct 3, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 15 days
- Location: USA, North Carolina, Charlotte
- Employment type: Full-time
- Pay: $100,000.00 - $115,000.00[Apply on A.P. Moller-Maersk’s careers site →](https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/USA-North-Carolina-Charlotte-28273/XMLNAME-4PL-Customer-Experience-Manager_R199320)

## More jobs at A.P. Moller-Maersk

### [Claims Team Lead, LTL](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/51490bef130c16b1ae91/)

USA, North Carolina, Charlotte

### [Client Program Manager](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/5f15146a59a6595eed80/)

USA, North Carolina, Charlotte

### [Customer Implementation Manager](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/a4dc84836271aca0d634/)

USA, North Carolina, Charlotte

### [Customer Solutions Manager](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/e26d575dcc48cc3d15b5/)

USA, North Carolina, Charlotte

## Similar jobs at other companies

### [Customer Experience Banker](https://jobs.opennash.com/companies/huntington-bank/jobs/b57e8a0471160f6f47eb/)

Huntington Bank · Bridgeport, OH

### [Customer Experience Banker](https://jobs.opennash.com/companies/huntington-bank/jobs/6bf97ccfa5299b9672a2/)

Huntington Bank · Pittsburgh, PA

### [Principal - Customer Experience Program Manager](https://jobs.opennash.com/companies/microsoft/jobs/4ecd26b228efe4291d07/)

Microsoft · United States, Washington, Redmond

### [Customer Experience Coor](https://jobs.opennash.com/companies/tjx-cos/jobs/9bcc78d1dfb7196a3dcf/)

TJX Cos · Statesville, North Carolina

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)