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Anta Sports Products · 厦门市, 福建, 中国

# Fila智能化客服岗-总部（2027届）

厦门市, 福建, 中国 

Listed on Anta Sports Products’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
[Apply on Anta Sports Products’s careers site →](https://app.mokahr.com/campus-recruitment/antahr/142914#/job/2860f36a-618c-40e5-9f63-59b41fc5cfee)

[OpenNash Jobs](https://jobs.opennash.com/) / [Anta Sports Products](https://jobs.opennash.com/companies/anta-sports-products/) / Fila智能化客服岗-总部（2027届）

## Job description

### 智能客服系统维护与优化
- 负责智能客服机器人的配置、训练与日常维护，通过问答优化、知识管理，对接需求反馈等提升机器人问题解决能力和场景满意度

### 数据监控与运营支持
- 定期输出智能客服数据报表分析（如解决率、满意度、转化率等），持续监控智能客服表现，以及为智能客服产品功能迭代优化提供依据

### 跨部门协作与反馈
- 与运营、质检、业务等多团队紧密协作，推动客服流程自动化与智能化升级 任职资格：
- 本科及以上学历，1年以上智能客服运营、知识库管理或对话机器人训练经验优先
- 熟悉至少一种主流智能客服平台（如阿里小蜜、抖音飞鸽、晓多等）的后台配置逻辑
- 对语言敏感，擅长将业务问题拆解为“用户意图-答案路径”，能编写清晰、简明的人机对话脚本
- 具备基础的数据分析能力，能通过Excel统计识别率、解决率等，发现优化方向
- 逻辑清晰，注重细节，有耐心反复迭代测试对话流程

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 7 days
- Location: 厦门市, 福建, 中国[Apply on Anta Sports Products’s careers site →](https://app.mokahr.com/campus-recruitment/antahr/142914#/job/2860f36a-618c-40e5-9f63-59b41fc5cfee)

## More jobs at Anta Sports Products

### [Fila Kids-商品运营岗-总部（2027届）](https://jobs.opennash.com/companies/anta-sports-products/jobs/4a08b2a178c0d061df80/)

厦门市, 福建, 中国

### [Fila Kids-服产品企划岗（2027届）](https://jobs.opennash.com/companies/anta-sports-products/jobs/1731691b4077f409a207/)

厦门市, 福建, 中国

### [Fila Kids-电商运营岗（2027届）](https://jobs.opennash.com/companies/anta-sports-products/jobs/c591d15fe5ffd6d2b74e/)

厦门市, 福建, 中国

### [Fila Kids-配设计岗（2027届）](https://jobs.opennash.com/companies/anta-sports-products/jobs/9827b695c3bb27b6e06a/)

厦门市, 福建, 中国

### [Fila Kids-陈列设计岗（2027届）](https://jobs.opennash.com/companies/anta-sports-products/jobs/1498bef589590dea4b91/)

厦门市, 福建, 中国

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