[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Ametek jobs](https://jobs.opennash.com/companies/ametek/) · [Search jobs](/search/) Ametek · Kamen, NW, DE # Maternity Replacement Customer Care Agent - Sales & Service Quoting & Order Entry Kamen, NW, DE Sales Listed on Ametek’s official careers site. Listed as of October 17, 2026. Check that it is still open and apply there. [Apply on Ametek’s careers site →](https://jobs.ametek.com/job/Kamen-Maternity-Replacement-Customer-Care-Agent-Sales-&-Service-Quoting-&-Order-Entry-NW-59174/1390354600/) [OpenNash Jobs](https://jobs.opennash.com/) / [Ametek](https://jobs.opennash.com/companies/ametek/) / Maternity Replacement Customer Care Agent - Sales & Service Quoting & Order Entry ## Job description The Customer Care Agent – Sales & Service Quoting and Order Entry is responsible for accurately handling customer sales and service requests, including creating quotes, entering orders, and processing order changes in accordance with established Standard Operating Procedures (SOPs). This role plays a critical part in delivering a positive customer experience while ensuring pricing accuracy, order correctness, and compliance with company policies. This role is a 2-year limited contract. ### Key Responsibilities Sales & Service Quoting - Create accurate sales and service quotes based on customer needs, pricing rules, and approved offerings - Apply discounts, promotions, and pricing adjustments in line with SOPs and approval guidelines Clearly explain quotes, pricing, and terms to customers - Ensure all quotes are complete, compliant, and properly documented ### Order Entry & Management - Enter customer orders accurately into ERP systems - Validate order details including products, services, pricing, billing information, shipping information and customer data - Process order changes, amendments, cancellations, upgrades, and downgrades according to SOPs - Place purchase orders for the finished goods to the respective factories - Maintain close communication with operations and planning ### Customer Interaction & Support - Handle customer inquiries via email, chat, or other supported channels - Provide clear, professional, and customer‑focused communication - Resolve basic order or quote issues and escalate complex cases when required ### SOP Adherence & Quality - Follow all established SOPs for quoting, order entry, approvals, and documentation - Ensure compliance with pricing governance, data protection, and internal controls - Identify and report SOP gaps, errors, or improvement opportunities to the SOP team lead - Maintain high accuracy to minimize rework, escalations, and customer complaints ### Collaboration & Continuous Improvement - Work closely with Customer Care Operations, Planning, Operations, Logistics and Finance - Participate in training, coaching sessions, and process updates - Provide feedback on SOP usability and customer impact - Support process improvements aimed at reducing errors and improving efficiency Required Qualifications: High school diploma or equivalent (Bachelor’s degree preferred but not required) 1–3+ years of experience in Customer Care, Sales - Support, or Order Management Hands‑on experience with sales or service quoting and order entry processes Key Skills & Competencies: Strong attention to detail and accuracy Customer‑focused mindset with strong communication skills - Ability to follow structured processes and SOPs consistently Basic understanding of sales, pricing, and order‑to‑cash processes - Ability to manage multiple tasks in a fast‑paced environment Experience with CRM and order management systems (e.g., Salesforce, Navision or similar) ### Preferred Qualifications Experience in a high‑volume or complex customer care environment Familiarity with discount approval processes and pricing rules Experience working in regulated or policy‑driven environments ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 99 days - Location: Kamen, NW, DE[Apply on Ametek’s careers site →](https://jobs.ametek.com/job/Kamen-Maternity-Replacement-Customer-Care-Agent-Sales-&-Service-Quoting-&-Order-Entry-NW-59174/1390354600/) ## More jobs at Ametek ### [Regional Sales Manager Southern Germany](https://jobs.opennash.com/companies/ametek/jobs/0587b0dc221f5b539ff3/) Kamen, NW, DE ### [Sales Business Development Manager - Aerospace & Defense](https://jobs.opennash.com/companies/ametek/jobs/b91aace35d4eab34c01c/) Kamen, NW, DE ### [Account Executive - SkyBitz Tank Monitoring](https://jobs.opennash.com/companies/ametek/jobs/173d84f5382ce4483021/) United States ### [Account Manager](https://jobs.opennash.com/companies/ametek/jobs/70180b2c6ea273f0513c/) Bangalore, KA, IN ## Similar jobs at other companies ### [Payroll Specialist (Maternity Leave Replacement)](https://jobs.opennash.com/companies/siemens/jobs/456ea7f80def073b4c96/) Siemens ### [HR Advisor – Maternity Leave Replacement](https://jobs.opennash.com/companies/couche-tard/jobs/64952c96a84b26b84dfd/) Couche Tard · Nonstore Laval QC ### [Analyst, Store Accounting (Maternity leave replacement)](https://jobs.opennash.com/companies/couche-tard/jobs/cf7b9dc3335a761a4381/) Couche Tard · Nonstore Laval QC ### [Process & Cleaning Validation Specialist - Fixed term (replacement for maternity leave)](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/941980c1c6fc37383865/) Thermo Fisher Scientific · Ferentino, Frosinone, Italy ### [Coordinator Patient Care - Maternity - FT Nights](https://jobs.opennash.com/companies/munson-healthcare/jobs/30cce5b7e1acfe0212b4/) Munson Healthcare OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)