[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All American Financial Group jobs](https://jobs.opennash.com/companies/american-financial-group/) · [Search jobs](/search/) American Financial Group · Cincinnati, OH # Customer Service Accounting Representative Cincinnati, OH Finance & Accounting Listed on American Financial Group’s official careers site. Posted October 2, 2026. Check that it is still open and apply there. [Apply on American Financial Group’s careers site →](https://gaig.wd1.myworkdayjobs.com/GAIG_External/job/Cincinnati-OH-USA/Customer-Service-Accounting-Representative_R9628) [OpenNash Jobs](https://jobs.opennash.com/) / [American Financial Group](https://jobs.opennash.com/companies/american-financial-group/) / Customer Service Accounting Representative ## Job description Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Division Overview The Financial Division oversees accounting operations and financial reporting activities that support both American Financial Group and Great American Insurance Group. Within the Property & Casualty Finance Division, the Specialty Accounting team plays a critical role in maintaining accurate billing, receivables, payables, and customer account records. The team partners with policyholders, agents, and internal business partners to ensure timely payment processing, account reconciliation, and resolution of billing inquiries. ### Position Overview The Customer Service Accounting Representative is an entry-level role responsible for providing customer service with billing, payment processing, account reconciliation, and resolution of customer inquiries while maintaining accurate financial records. The role requires strong attention to detail, organization, and communication skills to effectively support both internal and external customers. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on‑site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs. ### Responsibilities Provide customer service support by responding to billing, payment, and account inquiries from policyholders, agents, and internal partners. Process customer payments, invoices, cash receipts, and related financial transactions accurately and timely. Support accounts receivable, accounts payable, and direct bill operations, including billing, payment processing, and account maintenance. Reconcile accounts, billing statements, payments, and receipts to ensure accuracy and resolve discrepancies. Prepare account reconciliations, reports, and statements using Excel and other financial systems. Research and resolve billing and payment issues by collaborating with customers, agents, banks, and internal departments. Maintain accurate financial records and customer account information while ensuring compliance with company policies and regulatory requirements. Perform additional duties and support team objectives as assigned. ### Qualifications High School Diploma or equivalent required. Generally, 0-2 years of customer service, billing, accounting, finance, or related experience. Strong customer service, communication, and interpersonal skills. Demonstrated attention to detail, accuracy, and problem-solving abilities. Strong organizational skills with the ability to manage multiple priorities. Proficiency in Microsoft Office, including Excel, and the ability to learn new systems and applications. Ability to handle confidential information with discretion and develop knowledge of insurance accounting practices and regulations. ### Business Unit Property & Casualty Finance Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at [http://www.gaig.com/careers](http://www.gaig.com/careers). *Excludes seasonal employees and interns. ## At a glance - Posted by the employer: Oct 2, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 16 days - Location: Cincinnati, OH[Apply on American Financial Group’s careers site →](https://gaig.wd1.myworkdayjobs.com/GAIG_External/job/Cincinnati-OH-USA/Customer-Service-Accounting-Representative_R9628) ## More jobs at American Financial Group ### [Casualty Claims Representative/Sr. Claims Representative-Financial Institution Services](https://jobs.opennash.com/companies/american-financial-group/jobs/7b0fbd811b1193b14442/) Cincinnati, OH ### [Property Litigation Claims Specialist - Financial Institution Services](https://jobs.opennash.com/companies/american-financial-group/jobs/3d389908dd003ac86057/) Cincinnati, OH ### [Senior Financial Analyst/Specialist - Financial Division](https://jobs.opennash.com/companies/american-financial-group/jobs/9b945ac39ca094d8ee59/) Cincinnati, OH ### [Tax Intern (Spring 2027)](https://jobs.opennash.com/companies/american-financial-group/jobs/ea4facddc74ed3286a3f/) Cincinnati, OH ### [Tax Intern (Summer 2027)](https://jobs.opennash.com/companies/american-financial-group/jobs/2bb708bc2a52e2e53599/) Cincinnati, OH ## Similar jobs at other companies ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/f6dabec2462588201643/) Genuine Parts · Albany, NY ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/106f2f846443006e31ef/) Genuine Parts · Anchorage, AK ### [Customer Service Representative](https://jobs.opennash.com/companies/sanmina-sci/jobs/ea1e864ed0aed28ce1ab/) Sanmina-SCI · Tatabanya, HU ### [Representative II, Customer Service Operations](https://jobs.opennash.com/companies/cardinal-health/jobs/a42b919930b550400ad9/) Cardinal Health · International ### [Customer Service Representative](https://jobs.opennash.com/companies/albertsons/jobs/411a7dc1f9568058b68d/) Albertsons · Melrose, MA, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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