[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Search jobs](/search/) American Express · Taguig City, Manila, Philippines # Customer Care Professional – US Banking Servicing Taguig City, Manila, Philippines Hybrid Full-time Finance & Accounting Listed on American Express’s official careers site. Posted October 27, 2026. Check that it is still open and apply there. [Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015556) [OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Customer Care Professional – US Banking Servicing ## Job description 9th in Great - Place to Work’s Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 6th in Great - Place to Work Philippines Best Workplaces in IT-BPM 2026 4th in Great - Place to Work's Best Company To Work For 2025 Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction. ## Responsibilities Provide extraordinary customer care via phone by supporting customers across the Banking Servicing Network. Deliver exceptional service by consistently applying the Customer First philosophy and handling customer inquiries professionally. Support customers with a broad range of servicing requests, including account maintenance, transactions, and funds-related inquiries. Resolve customer inquiries, including rewards and redemption, by taking ownership through end-to-end resolution. Troubleshoot customer issues and identify appropriate solutions to deliver a seamless customer experience. Navigate multiple servicing platforms and web-based applications to efficiently support customer needs. Adapt to evolving products, services, systems, and customer needs while maintaining a high standard of service. Adhere to all regulatory, compliance, and operational guidelines in accordance with servicing practices. ## Qualifications ### Minimum Qualifications At least college level. Banking, Financial Services, and Investment (BFSI) customer servicing experience is required. Minimum of 1½ years of customer service experience with a passion for building customer loyalty. At least 1½ years of CSAT/NPS experience (with recent relevant experience within the last 6 months). Exceptional listening, consultative relationship-building, resourcefulness, and strong written and verbal communication skills. Ability to work in a fast-paced, metrics-driven environment while effectively multitasking across multiple servicing platforms and web-based applications. Demonstrated problem-solving skills, adaptability, and willingness to learn new products, systems, and processes. Employed candidates are preferred, while we are open to considering unemployed candidates, the ideal would have a maximum of 6 months unemployment from the target start date. ### Additional Details Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) ### Work From Home Requirements Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives. Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day. If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A). ## At a glance - Posted by the employer: Oct 27, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 1, 2026 - Listed for: 5 days - Location: Taguig City, Manila, Philippines - Work arrangement: Hybrid - Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015556) ## Hiring at American Express - Open jobs: 396 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Weekly hiring report](/reports/hiring/) ## More jobs at American Express ### [Associate TA Partner](https://jobs.opennash.com/companies/american-express/jobs/e63f68a39513f04c720a/) Taguig City, Manila, Philippines ### [Colleague & Labor Relations Specialist - Japanese Bilingual](https://jobs.opennash.com/companies/american-express/jobs/7d42dbca001f2c797634/) Taguig City, Manila, Philippines ### [Customer Care Professional – UK Servicing](https://jobs.opennash.com/companies/american-express/jobs/202b8c209ae18db91b66/) Taguig City, Manila, Philippines ### [Customer Care Professional – US Servicing](https://jobs.opennash.com/companies/american-express/jobs/f50207869bff8624fb9e/) Taguig City, Manila, Philippines ### [Director Operations - US Digital Servicing](https://jobs.opennash.com/companies/american-express/jobs/628fac50511f2238afb1/) Taguig City, Manila, Philippines ## Similar jobs at other companies ### [Customer Services Professional](https://jobs.opennash.com/companies/siemens/jobs/02f5ed1b4e35ce50d16f/) Siemens ### [Business Development & Customer Relations Professional](https://jobs.opennash.com/companies/siemens/jobs/d50398b0603ebb8d48c3/) Siemens ### [Specialist, Customer Care](https://jobs.opennash.com/companies/cargill/jobs/e96dd410b1e2f7f3fbfa/) Cargill ### [Customer Care Representative](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/6a684e50a21d711bb840/) Thermo Fisher Scientific · Courtaboeuf, France OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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