[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) American Express · New York, NY # Senior Analyst, Partner Experience Operations and Technology - Global Dining New York, NY, United States Hybrid Full-time Senior individual contributor Operations Listed on American Express’s official careers site. Posted October 28, 2026. Check that it is still open and apply there. [Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015642) [OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Senior Analyst, Partner Experience Operations and Technology - Global Dining ## Job description The Senior Analyst, Partner Experience Operations & Technology will help our Support and Partner Success teams operate more efficiently, adopt new technology, and navigate product and process changes as the business scales. This role sits at the intersection of business operations, product, and technology, translating business needs into practical workflows, tools, processes, and team enablement. The Senior Analyst will work closely with Support, Partner Success, Product, Technology, and Revenue Operations to ensure that new capabilities are successfully introduced and that existing tools, including Salesforce, are being used effectively. The ideal candidate is a hands-on problem solver who understands how partner-facing teams work, can identify opportunities to reduce manual effort, and enjoys turning complex changes into simple, scalable solutions. Success requires strong project execution, attention to detail, analytical thinking, and the ability to coordinate cross-functional stakeholders to drive meaningful operational improvements. ## Responsibilities Product & Change Enablement Coordinate operational readiness for product launches, technology changes, and new business capabilities impacting Support and Partner Success teams. Assess the impact of upcoming changes on existing workflows, team responsibilities, processes, and partner interactions. Develop and coordinate rollout plans, communications, training materials, SOPs, and playbooks to support successful adoption. Work with cross-functional stakeholders to identify operational dependencies, resolve implementation challenges, and ensure changes are successfully integrated into daily operations. Gather frontline feedback following launches and partner with Product and Technology teams to identify opportunities for improvement. Serve as a key liaison between frontline business teams and technical partners, helping translate operational needs into actionable requirements. Track project progress, risks, dependencies, and decisions, escalating issues, and recommending solutions as needed. Process Improvement & Operational Excellence Evaluate existing workflows and identify opportunities to eliminate inefficiencies, reduce manual effort, and improve consistency across teams. Lead operational improvement initiatives from problem identification through implementation, adoption, and ongoing optimization. Develop reporting and performance measures to evaluate process effectiveness, technology adoption, and operational outcomes. ## Qualifications 3+ years of experience in business operations, strategy, program management, product operations, customer success operations, or a related field. Experience managing projects and improving processes, workflows, or technology adoption. Strong analytical, organizational, written and verbal communication, and stakeholder management skills. Ability to manage multiple priorities, work independently, and execute in a fast-paced environment. ### Preferred Qualifications Experience in SaaS, hospitality technology, customer success, partner operations, or a marketplace business. Experience with Salesforce, reporting and analytics tools, AI productivity tools, or workflow automation. Experience supporting product launches, change management, or operational enablement. ## At a glance - Posted by the employer: Oct 28, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 1, 2026 - Listed for: 4 days - Location: New York, NY, United States - Work arrangement: Hybrid - Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015642) ## Hiring at American Express - Open jobs: 396 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Weekly hiring report](/reports/hiring/) ## More jobs at American Express ### [AI Engineer III - Forward Deployed Engineer - Enterprise AI Platforms](https://jobs.opennash.com/companies/american-express/jobs/9e000c69f82280da2f99/) New York, NY, United States ### [Agentic AI Engineer - Core Platforms](https://jobs.opennash.com/companies/american-express/jobs/5342d45a183977a77d04/) New York, NY, United States ### [Analyst, KYC Strategy](https://jobs.opennash.com/companies/american-express/jobs/1a9a416f7fa595d118bf/) New York, NY, United States ### [Associate-Tech Ops Support](https://jobs.opennash.com/companies/american-express/jobs/ab8de6e577dc8222ded6/) New York, NY, United States ### [Campus Graduate Masters Full-Time Engineer - 2027 AI Engineer I, Enterprise Technology Services- New York, NY](https://jobs.opennash.com/companies/american-express/jobs/a577e96365b72c736bf4/) New York, NY, United States ## Similar jobs at other companies ### [Lounge Operations Senior Analyst](https://jobs.opennash.com/companies/jpmorganchase/jobs/3ea8e445bf0b7f9a456a/) JPMorganChase · New York, NY, United States ### [lead software engineer - Digital Partner Experience(Nashville, TN - U.S.)](https://jobs.opennash.com/companies/starbucks/jobs/f851e8c79b0e9beef0b9/) Starbucks · Nashville, Tennessee, United States ### [Manager, Digital Experience & Web Operations](https://jobs.opennash.com/companies/cardinal-health/jobs/30ca89b3cb321db096b9/) Cardinal Health · International ### [HR Business Partner Analyst - E2](https://jobs.opennash.com/companies/lockheed-martin/jobs/45b75c29e93b4c9394d9/) Lockheed Martin · Pinellas Park, FL ### [Sr. Analyst, Partner Engagement, APP Insights & Analytics](https://jobs.opennash.com/companies/davita/jobs/6cc9314c621102ce9bff/) DaVita · Denver, CO OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.