[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) American Express · New York, NY # Senior Manager, Email Strategy and Operations New York, NY, United States Hybrid Full-time Manager or lead Operations Listed on American Express’s official careers site. Posted October 27, 2026. Check that it is still open and apply there. [Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015452) [OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Senior Manager, Email Strategy and Operations ## Job description Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology. The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions. The Senior Manager, Email Strategy and Operations will report to the Director, US Email Solutions and oversee HTML production and Adobe Journey Optimizer (AJO) execution in support of US email marketing. This role combines operational leadership and strategic channel expertise to ensure high-quality campaign delivery, strengthen Marketing partnerships, and drive the evolution of the email operating model. The Senior Manager will also lead and develop a team of specialists, advancing operational excellence, innovation, and scalable execution capabilities. ## Responsibilities Lead day-to-day email operations across HTML production and AJO journey execution, overseeing campaign delivery from intake through launch, including prioritization, QA frameworks, and launch readiness. Serve as the front door for Marketing and a trusted email channel SME, translating business goals and briefs into build-ready requirements while providing strategic guidance on journey design, personalization, customer experience, and channel best practices. Shape and operationalize the future-state email operating model, establishing scalable workflows, governance, and cross-functional engagement models to support the transition from batch campaigns to always-on customer journeys. Partner with Marketing, Product, and Engineering to drive email capability enhancements, translate campaign insights into optimization opportunities, and advance automation and emerging MarTech and AI tools. Lead, coach, and develop a team of AJO HTML and Journey Execution Specialists, building deep channel expertise, operational excellence, and scalable execution capabilities. ## Qualifications ### Qualifications 7+ years managing email, CRM, or lifecycle marketing campaigns at enterprise scale, including team leadership experience. Expertise with Adobe marketing technology (AJO, AEP, AEM, CJA) or similar campaign management tools. (Adobe certification is a plus) Strong knowledge of email channel strategy, personalization, customer experience, and industry best practices. Working knowledge of HTML email development, responsive design, creative production, and accessibility standards. Proven ability to manage campaign delivery, QA, stakeholder expectations, capacity, and SLAs while improving operational efficiency. Strong cross-functional leadership, strategic thinking, and communication skills, with experience driving process transformation and innovation. ### Preferred Qualifications Adobe certifications in Adobe Journey Optimizer (AJO), Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), or related Adobe marketing technologies. Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. ## At a glance - Posted by the employer: Oct 27, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 1, 2026 - Listed for: 5 days - Location: New York, NY, United States - Work arrangement: Hybrid - Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015452) ## Hiring at American Express - Open jobs: 396 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Weekly hiring report](/reports/hiring/) ## More jobs at American Express ### [AI Engineer III - Forward Deployed Engineer - Enterprise AI Platforms](https://jobs.opennash.com/companies/american-express/jobs/9e000c69f82280da2f99/) New York, NY, United States ### [Agentic AI Engineer - Core Platforms](https://jobs.opennash.com/companies/american-express/jobs/5342d45a183977a77d04/) New York, NY, United States ### [Analyst, KYC Strategy](https://jobs.opennash.com/companies/american-express/jobs/1a9a416f7fa595d118bf/) New York, NY, United States ### [Associate-Tech Ops Support](https://jobs.opennash.com/companies/american-express/jobs/ab8de6e577dc8222ded6/) New York, NY, United States ### [Campus Graduate Masters Full-Time Engineer - 2027 AI Engineer I, Enterprise Technology Services- New York, NY](https://jobs.opennash.com/companies/american-express/jobs/a577e96365b72c736bf4/) New York, NY, United States ## Similar jobs at other companies ### [Senior Associate, Supplier Event Strategy & Operations - Chase Travel](https://jobs.opennash.com/companies/jpmorganchase/jobs/007e1750bed2c34c84cf/) JPMorganChase · New York, NY, United States ### [Elder Banking Strategy & Operations – Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/def15326d9fee43529d0/) JPMorganChase · New York, NY, United States ### [Principal Operations Strategy Specialist (Trial Strategy Senior)](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/1273ef144363e125fec4/) Thermo Fisher Scientific · Remote, Alaska, United States of America ### [Lead Director, Marketing Strategy & Operations](https://jobs.opennash.com/companies/cvs-health/jobs/1e6970320563ddddc835/) CVS Health · New York, NY ### [Manager, Email Operations and Execution](https://jobs.opennash.com/companies/prudential-financial/jobs/4b3432e40887a5c5adad/) Prudential Financial · Newark, NJ, USA OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.