[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Search jobs](/search/) American Express · Taguig City, Manila, Philippines # Team Leader - Travel & Concierge Experiences (French Bilingual) Taguig City, Manila, Philippines Hybrid Listed on American Express’s official careers site. Posted September 22, 2026. Check that it is still open and apply there. [Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26008348) [OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Team Leader - Travel & Concierge Experiences (French Bilingual) ## Job description 9th in Great - Place to Work’s Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 4th in Great - Place to Work's Best Company To Work For 2025 Top GBS Employers for the Philippines (2025) by the Everest Group Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction. ## Responsibilities ### Operations Leadership - Own and deliver team performance against SLAs, productivity, quality, and customer satisfaction targets - Oversee and manage case volumes (invoices, refunds, receipts, transfers, ticketing, reissues), ensuring accuracy and timely completion Proactively identify performance gaps and implement corrective actions to improve results - Ensure seamless day-to-day operations across multiple channels in a multi-queue environment - Act as the first point of escalation, owning complex cases - Build and maintain strong stakeholder relationships by resolving issues and preventing recurrence ### People Leadership - Lead, coach, and develop a team of Travel Consultants through structured 1:1 coaching and performance management - Drive a high-performance culture, holding team members accountable to service, quality, and behavioral expectations - Manage attendance, engagement, and retention in partnership with CEG, ensuring a consistent colleague experience - Support hiring and onboarding to ensure new team members are productive and performance-ready - Identify capability gaps and execute targeted coaching and development plans - Process Improvement & Change Management - Lead and implement process and system improvements to enhance efficiency and customer experience - Drive adoption of new tools, workflows, and business initiatives within the team Use performance data and insights to identify root causes and implement sustainable solutions - Act as a change leader, ensuring team alignment with evolving business strategies and operational priorities ## Qualifications ### Minimum Qualifications Fluency in English and French (spoken and written) – required Minimum 3–5 years of experience in BPO/contact center operations, with at least - 2 years in a leadership role Educational Attainment: College Level - Proven ability to manage team performance and deliver against operational KPIs Experience leading multi-channel servicing teams - Strong coaching, performance management, and stakeholder management skills - Excellent communication and interpersonal skills - Strong analytical, problem-solving, and decision-making capabilities - Ability to operate in a fast-paced, high-volume, multi-channel environment Willingness to work weekend and overnight shifts Preferred Qualifications: Experience supporting premium or high-value customer TICO and OPC certification is required. If not currently held, the company will cover the cost of obtaining it. Experience leading cross-functional operations and process improvement initiatives Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions. ## At a glance - Posted by the employer: Sep 22, 2026 - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 18, 2026 - Listed for: 100 days - Location: Taguig City, Manila, Philippines - Work arrangement: Hybrid[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26008348) ## More jobs at American Express ### [Complaint Specialist](https://jobs.opennash.com/companies/american-express/jobs/845b9e8f0ed7bb0b5736/) Taguig City, Manila, Philippines ### [Customer Care Professional - UK Servicing](https://jobs.opennash.com/companies/american-express/jobs/e13626121d211fc75907/) Taguig City, Manila, Philippines ### [Customer Care Professional - ANZ Commercial Servicing](https://jobs.opennash.com/companies/american-express/jobs/66e2f15842d9c46f0ac0/) Taguig City, Manila, Philippines ### [Customer Care Professional – US Small Business Servicing (Disputes Gate Team)](https://jobs.opennash.com/companies/american-express/jobs/14e35f843c57371c791d/) Taguig City, Manila, Philippines ### [Online Travel Chat Consultant](https://jobs.opennash.com/companies/american-express/jobs/a88dd29253cfee07cde2/) Taguig City, Manila, Philippines ## Similar jobs at other companies ### [Associate, Store Display / Merchandising Travel Team](https://jobs.opennash.com/companies/dollar-tree/jobs/bb18610429219993e17d/) Dollar Tree · Savannah, GA ### [Associate, Store Display / Merchandising Travel Team](https://jobs.opennash.com/companies/dollar-tree/jobs/59673350551c404a35c9/) Dollar Tree · Dublin, OH ### [Concierge Team Leader](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/b1772cc243c94224e045/) Hilton Worldwide Holdings · Bengaluru, Karnataka, India ### [Senior Concierge Corporate Travel Associate](https://jobs.opennash.com/companies/iqvia/jobs/12e7ef7b7bf229e523f7/) IQVIA · Taguig City, Philippines ### [Travel and Expense Team Leader for Spain](https://jobs.opennash.com/companies/airbus/jobs/ff7f2c1f5216f9210441/) AIRBUS · Lisbon OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)