[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Search jobs](/search/) American Express · Kuala Lumpur, KUL, Malaysia # AML Payment Investigations Analyst Kuala Lumpur, KUL, Malaysia Hybrid Full-time Customer Support Listed on American Express’s official careers site. Posted October 13, 2026. Check that it is still open and apply there. [Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26014822) [OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / AML Payment Investigations Analyst ## Job description How will you make an impact in this role? As an AML Payment Investigations analyst, you will be performing analysis and remediation activities to complete customer files by speaking directly with Consumer, SBS and Corporate Card Members through outbound, inbound calls and emails. You will reach out to customers to understand the behavior of a customer and to request documentation support of all third-party payers on an account and deliver exceptional customer service while protecting American Express from AML risk. This is a client-facing AML operations role requiring regular outbound calls to Consumer, SBS and Corporate Card Members across Australia/New Zealand, Singapore and Hong Kong. It is not a back-office analysis role. ## Responsibilities You will be performing analysis and remediation activities to complete customer files. Conduct local analysis/investigations to detect unusual and suspicious customer behaviour which might cause an increased risk to the company Perform risk analysis on the total picture of a customer and collect evidence/documentation accordingly Raise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department for further investigation Reach out to customers to understand the behaviour of a customer and to request documentation support of all third-party payers on an account Suspend and cancel accounts ## Qualifications ### Minimum Qualifications Fluent in English (written and spoken), Cantonese and Mandarin for Singapore and Hong Kong markets. Experienced Customer Care Professional with analytical skills Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage - Knowledge of AML regulations is a plus - Ability to distinguish main and side issues and to substantiate factual conclusions - Ability to report the case effectively to the compliance department (ISAR) Understanding of American Express customer systems - Strong teamwork, relationship, influencing and customer communication skills (verbal and written) - Ability to communicate urgency and needs effectively with clients. ### Compliance Language We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. ### Benefits include: Competitive base salaries Bonus incentives - Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities - Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. ## At a glance - Posted by the employer: Oct 13, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 5 days - Location: Kuala Lumpur, KUL, Malaysia - Work arrangement: Hybrid - Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26014822) ## More jobs at American Express ### [Merchant Onboarding Analyst ANZ](https://jobs.opennash.com/companies/american-express/jobs/8fdbaabaf10c3fa7b739/) Kuala Lumpur, KUL, Malaysia ### [Business Travel Account Analyst](https://jobs.opennash.com/companies/american-express/jobs/17a746d3230f9b0a2df0/) Kuala Lumpur, KUL, Malaysia ### [Corporate Client Specialist - English & Cantonese-speaking](https://jobs.opennash.com/companies/american-express/jobs/67fcadc3dd69936be4c2/) Kuala Lumpur, KUL, Malaysia ### [Fraud Protection Specialist-(Cantonese & English)-Rotating Shift](https://jobs.opennash.com/companies/american-express/jobs/b3931c3600b3b8a78449/) Kuala Lumpur, KUL, Malaysia ### [Bilingual Customer Service Representative for US clients/ 2 days off / CDMX.](https://jobs.opennash.com/companies/american-express/jobs/f2d061b8f4f2d0e348b0/) Mexico ## Similar jobs at other companies ### [Payment Lifecycle Analyst - Investigations](https://jobs.opennash.com/companies/jpmorganchase/jobs/36d79f99cbf1358babbf/) JPMorganChase · National Capital Region, Philippines ### [Payment Investigations Manager](https://jobs.opennash.com/companies/citigroup/jobs/ff2141019d5d70e927ec/) Citigroup ### [Payment Lifecycle Manager I - Investigations](https://jobs.opennash.com/companies/jpmorganchase/jobs/5b361e0756c38fba2361/) JPMorganChase · Metro Manila, National Capital Region, Philippines ### [FinCrime Operations Analyst - AML Investigations](https://jobs.opennash.com/companies/wise/jobs/f6dc5da5f6597178b338/) Wise · Hyderabad, India ### [FinCrime Operations Analyst - AML Investigations](https://jobs.opennash.com/companies/wise/jobs/e733b9a2d8722d03b2e1/) Wise · São Paulo, Brazil OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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