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American Express · Taguig City, Manila, Philippines

# Training & Knowledge Management Analyst

Taguig City, Manila, Philippines Hybrid Full-time Education & Training 

Listed on American Express’s official careers site. Posted November 2, 2026. Check that it is still open and apply there.
[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015719)

[OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Training & Knowledge Management Analyst

## Job description

9th in Great
- Place to Work’s Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 6th in Great
- Place to Work Philippines Best Workplaces in IT-BPM 2026 4th in Great
- Place to Work's Best Company To Work For 2025 About the Team Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards.

U.S. Merchant Acquisition and Sales Enablement (MASE) is an organization comprised of professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance. Merchant Acquisition and Sales Enablement team contributes billions in annual new charge volume to the U.S. merchant business, focused on driving growth in B2B spend by enabling our Global Commercial Services buyers to spend on to the AXP network.

### Role Summary

The Training & Knowledge Management Analyst supports new-hire onboarding and ongoing learning for tenured colleagues in U.S. Merchant Acquisition and Sales Enablement (MASE). This individual contributor delivers training, maintains learning and knowledge resources, and analyzes results within established learning plans and approved processes. Working with leaders and subject matter experts, the analyst recommends practical improvements that help colleagues strengthen merchant conversations and build proficiency.

## Responsibilities

### Key Responsibilities

Deliver new-hire training on merchant acquisition, products, outreach, qualification, applications, systems, and documentation. Facilitate refresher training on merchant conversations, objection handling, process accuracy, and acquisition tools. Create and update training guides, job aids, practice exercises, and knowledge checks for different learning needs. Coordinate training schedules, guided practice, and readiness checks with frontline leaders and subject matter experts.

Update training and guidance for approved product, policy, process, and system changes, including privacy requirements. Analyze quality trends, operational data, and feedback to identify learning gaps and recommend targeted reinforcement. Maintain searchable procedures, frequently asked questions, approved talking points, and troubleshooting resources; communicate updates. Coordinate content reviews with designated owners, track required approvals, maintain version records, and retire outdated materials.

Track training completion, assessment results, and readiness milestones to support leaders’ review of proficiency and quality. Monitor knowledge-resource usage and accuracy; report training results, content gaps, and improvement recommendations.

## Qualifications

### Required Qualifications

Experience in training delivery, learning development, knowledge management, sales enablement, or related operations. Strong facilitation, writing, and editing skills for virtual and in-person learning and clear, practical guidance. Knowledge of adult learning principles and experience creating exercises, assessments, and job aids. Ability to coordinate priorities and deadlines, partner with subject matter experts, and validate content.

Ability to analyze data and feedback to identify learning needs and assess training effectiveness. Proficiency with presentation, document, spreadsheet, and collaboration tools; ability to learn training and knowledge platforms. Sound judgment in protecting confidential information and following approved policies and procedures.

### Preferred Qualifications

Experience in merchant acquisition, payments, business-to-business sales, or contact centers; familiarity with prospecting, qualification, applications, and onboarding handoffs. Experience with learning, knowledge, customer relationship management, or digital authoring tools, and content approval workflows in a regulated environment. Relevant education or certification in learning, instructional design, communications, or business, or equivalent practical experience.

### Additional Details

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

### Work From Home Requirements

Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

## At a glance
- Posted by the employer: Nov 2, 2026
- First seen by OpenNash: Nov 8, 2026
- Last checked: Nov 8, 2026
- Listed for: 6 days
- Location: Taguig City, Manila, Philippines
- Work arrangement: Hybrid
- Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015719)

## Hiring at American Express
- Open jobs: 351
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Weekly hiring report](/reports/hiring/)

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