[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Search jobs](/search/) American Express · Madrid, Spain # Account Protection Customer Care Specialist - German Speaker Madrid, Spain Hybrid Full-time Customer Support Listed on American Express’s official careers site. Posted October 22, 2026. Check that it is still open and apply there. [Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26013953) [OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Account Protection Customer Care Specialist - German Speaker ## Job description Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction. The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or Business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analysing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound and outbound calls from customers continually throughout designated shifts while maintaining a professional working relationship between American Express and the customer. ## Responsibilities Meaningful, rewarding work performed with integrity. Here’s just some of what you’ll do in this role: - Deliver world-class customer service, offer custom solutions and negotiate a positive outcome for the customer and American Express - Investigate allegations of fraud, counselling fraud victims and possible fraud victims, performing identity restoration duties and victim case management - Identify possible fraudulent activities and minimize the potential loss to American Express by gathering and analysing pertinent data to determine the appropriate course of action - Ensure company compliance as needs in each country, region, and market are different Appropriately manage highly sensitive customer information maintaining appropriate privacy and protection standards - Meet and exceed quality goals, compliance regulations and productivity targets - Receive and provide coaching to colleagues toward performance improvement ## Qualifications ### Minimum Qualification Fluent in German and English Strong verbal and written communication skills, in a business environment preferred. Such as taking inbound and outbound client calls to resolve cases Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations. - Ability to deal with stressful situations, whilst also managing your time appropriately - Demonstrate a passion to serve by delivering outstanding service in every interaction with our customers Analytical and problem-solving skills with strong attention to detail; able to make good, sound judgements in a fast-paced environment as well as multitask and re-prioritize on a regular basis - Strong interpersonal and listening skills; assertive and able to handle difficult conversations, demonstrating empathy, sensitivity, and compassion - Demonstrate coachability; able to listen and share best practices, contributing to a strong culture of feedback - Excellent negotiation, influencing and resourcefulness skills - Navigate multiple systems and digital tools to service our customers Confidence to work in a virtual environment. ### Preferred Qualifications Experience in a customer facing role or a contact center environment Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions. ## At a glance - Posted by the employer: Oct 22, 2026 - First seen by OpenNash: Oct 25, 2026 - Last checked: Oct 25, 2026 - Listed for: 3 days - Location: Madrid, Spain - Work arrangement: Hybrid - Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26013953) ## Hiring at American Express - Open jobs: 395 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Weekly hiring report](/reports/hiring/) ## More jobs at American Express ### [Merchant Support Specialist - Finnish Speaker](https://jobs.opennash.com/companies/american-express/jobs/acd23bf49b60b20b22c2/) Madrid, Spain ### [Merchant Support Specialist - Swedish Speaker](https://jobs.opennash.com/companies/american-express/jobs/ed4daf3869ae1a6ebc62/) Madrid, Spain ### [Campus - Internship Program - German Speaking Business Support Intern - 2026 Madrid](https://jobs.opennash.com/companies/american-express/jobs/641ccd609dd4818b59d7/) Madrid, Spain ### [Compliance Assistant](https://jobs.opennash.com/companies/american-express/jobs/2fdb52e77e3337e1e9b2/) Madrid, Spain ### [Customer Service Credit Specialist - German Speaker](https://jobs.opennash.com/companies/american-express/jobs/4a129e237d1201d6dcca/) Madrid, Spain ## Similar jobs at other companies ### [Head of Customer Care for Protection Relay and Substation Automation](https://jobs.opennash.com/companies/siemens/jobs/78f7b1deace995a9bc71/) Siemens ### [Specialist, Customer Care](https://jobs.opennash.com/companies/cargill/jobs/e96dd410b1e2f7f3fbfa/) Cargill ### [Account Manager Pharma and Personal Care Italy](https://jobs.opennash.com/companies/ecolab/jobs/a4d76a90900f2ca5fc71/) Ecolab · Roma, Italy ### [Senior Protection & Automation Application Engineer - Customer Solutions & Innovations (CSI)](https://jobs.opennash.com/companies/siemens/jobs/2fbc15b02fb16d43faa7/) Siemens OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)