[Skip to main content](#main-content)

[ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/)

American Express

# Customer Care Professional - Current, Credit & Collections (Start Date Monday 18th January 2026)

BRIGHTON, EAST SUSSEX, United Kingdom Hybrid Full-time Finance & Accounting 

Listed on American Express’s official careers site. Posted November 4, 2026. Check that it is still open and apply there.
[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015750)

[OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Customer Care Professional - Current, Credit & Collections (Start Date Monday 18th January 2026)

## Job description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Our Consumer Credit department is fundamental in that process, encompassing a variety of different teams who strive to ensure that these ideals are constantly upheld. The Current team is a dynamic, innovative team within the servicing network, w ho provide powerful backing to our customers through phone servicing. The range of credit related queries can include Card Member spending patterns, including high balance spending and a review of line of credit reductions.

Our Brighton office is a fast-paced service center environment. In this role, you will be contracted to 35hrs per week, across 5 days. Rotating Shifts for this role cover a variety of times, between the contracted hours of 7am – 9pm, Monday – Sunday.

Shift patterns currently are: 8:00am-16:00pm, 09:00am-17:00pm, 10:00am-1800pm - Working every other Saturday, with no Sunday work! Shifts are subject to change with 30 days notice

## Responsibilities

Engage with Card Members via phone servicing to resolve queries related to spending limits, credit line reductions and account reviews on inbound calls. Make outbound calls to customers who have spent significantly more than usual to verify transactions, assess affordability and ensure responsible credit use. Conduct financial assessment to identify areas where you can support Card Members and use data reports to adjust, maintain or reduce a customer’s credit line.

Make informed, confident, and assertive judgment calls when handling complex or unique payment situations, including spending limits, credit approvals, and potential declines Demonstrate empathy and sensitivity when communicating with customers who may be experiencing financial hardship or personal difficulties. Engage with team colleagues, as well as internal and internal partner teams. Maintain accurate records of Card Member interactions, including credit limit changes, spending concerns and call outcomes.

Ensure strict ID verification and compliance with data protection to safeguard sensitive accounts. Deliver excellent customer service and maintain strong relationships with Card Members to build their tenure and loyalty with American Express. To ensure your success, you will undergo extensive training and be provided with a wide range of tools.

## Qualifications

### Minimum Qualifications

Experience in customer service or collections, preferably over the phone and handling credit line management and affordability reviews. Excellent verbal communication skills, with the ability to explain credit decisions clearly and professionally. Ability to assess risk, interpret credit reports and make informed decisions. Ability to deliver premium customer service, whilst being a passionate American Express brand ambassador.

Ability to manage multiple tasks and prioritise urgent customer cases in a fast-paced environment.

### Preferred Qualifications

Experience in Credit & Collections, handling credit line management and affordability reviews - preferrable. Prior experience in a phone-based role. Knowledge of financial regulations and compliance standards related to collections. Our Brighton office is a fast-paced service center environment. In this role, you will be contracted to 35hrs per week, across 5 days. Rotating Shifts for this role cover a variety of times, between the contracted hours of 7am – 9pm, Monday – Sunday.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

## At a glance
- Posted by the employer: Nov 4, 2026
- First seen by OpenNash: Nov 8, 2026
- Last checked: Nov 8, 2026
- Listed for: 4 days
- Location: BRIGHTON, EAST SUSSEX, United Kingdom
- Work arrangement: Hybrid
- Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015750)

## Hiring at American Express
- Open jobs: 351
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Weekly hiring report](/reports/hiring/)

## More jobs at American Express

### [Credit Specialist – Financial Support Team (Start Date: Monday 1st February 2027)](https://jobs.opennash.com/companies/american-express/jobs/4340ce8110cc4e9ab592/)

BRIGHTON, EAST SUSSEX, United Kingdom

### [Customer Care Professional- Credit Bust Out (February 2027 Start Date)](https://jobs.opennash.com/companies/american-express/jobs/dbf2d3a642457d5d4e4b/)

BRIGHTON, EAST SUSSEX, United Kingdom

### [Business Development Manager](https://jobs.opennash.com/companies/american-express/jobs/19c00781b77d6b326532/)

BRIGHTON, EAST SUSSEX, United Kingdom

### [Strategic Sales & Business Development Manager](https://jobs.opennash.com/companies/american-express/jobs/c02d987a416c3d808e6a/)

BRIGHTON, EAST SUSSEX, United Kingdom

### [Account Protection Specialist](https://jobs.opennash.com/companies/american-express/jobs/ed67109e125e5421010f/)

Taguig City, Manila, Philippines

## Similar jobs at other companies

### [WBP: Current Account Product](https://jobs.opennash.com/companies/axis-bank/jobs/07fc936b73e10c7ca8e7/)

Axis Bank · Bangalore

### [WBP: Current Account Product](https://jobs.opennash.com/companies/axis-bank/jobs/308f4f6da4498b19a98d/)

Axis Bank · Mumbai

### [Thesis work Fault current simulations in DC power systems](https://jobs.opennash.com/companies/abb/jobs/d002f49a68c34fe73238/)

ABB · Vaesteras, Vastmanland County, Sweden

### [barista - Store# 56129, SWIFT CURRENT DRIVE THRU](https://jobs.opennash.com/companies/starbucks/jobs/2837398894f68d51e5ff/)

Starbucks · Swift Current, Saskatchewan, Canada

### [Thesis Work -Current Source Inverters for High-Performance Electrical Drives in Robotic Applications](https://jobs.opennash.com/companies/abb/jobs/4c0a6ebdb36378998a5b/)

ABB · Vaesteras, Vastmanland County, Sweden

[Finance & Accounting jobs](/functions/finance-accounting/)

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

[ OpenNash ](https://opennash.com/)

AI-native services firm that builds custom software and 24/7 AI agents.

OpenNash Jobs is an OpenNash Applied AI project.
[Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1)

Jobs
- [Search jobs](https://jobs.opennash.com/search/)
- [Companies](https://jobs.opennash.com/explore/)
- [Hiring report](https://jobs.opennash.com/reports/hiring/)
- [AI assistants](https://jobs.opennash.com/connect/)
- [How it works](https://jobs.opennash.com/methodology/)

OpenNash
- [opennash.com](https://opennash.com/)
- [Services](https://opennash.com/ai-agent-consulting/)
- [OpenNash CX](https://opennash.com/cx/)
- [AI Tools](https://opennash.com/ai-tools/)
- [Blog](https://opennash.com/blog/)
- [About](https://opennash.com/about/)

Contact
- [hello@opennash.com](mailto:hello@opennash.com)

- [LinkedIn](https://www.linkedin.com/company/opennash)

- [Support](https://jobs.opennash.com/support/)

- [Privacy](https://jobs.opennash.com/privacy/)

- [Terms](https://jobs.opennash.com/terms/)

© 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.