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American Express · CDMX, Mexico

# Agente de Atención a Clientes (Inglés Intermedio-Avanzado) Modalidad Hibrida

CDMX, Mexico Hybrid Full-time Customer Support 

Listed on American Express’s official careers site. Posted October 29, 2026. Check that it is still open and apply there.
[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015934)

[OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Agente de Atención a Clientes (Inglés Intermedio-Avanzado) Modalidad Hibrida

## Responsibilities

How will you make an impact in this role? Deliver a great customer experience in every interaction. Solve issues fast by using product knowledge and digital tools. Build trust and loyalty as the first point of contact. Identify customer pain points and share improvement ideas. Meet and exceed key performance goals (Quality, CHT, RTF). Follow procedures and document interactions with accuracy. Encourage digital adoption and self-service use.

Participate in coaching to improve skills and results. Share best practices and support peers. Escalate trends that impact customers or processes. Adapt quickly to new tools, policies, and customer needs. Reduce repeat calls byP fully resolving the issue the first time. Protect customer data and act with integrity

## Qualifications

### Minimum Qualifications

Flexibility to work 6 hours/ 5 days per week on both day and evening schedules (between 6:00am and 11:00pm); weekend availability is required. Bachelor’s degree completed or ongoing university studies (at least 50% of the program completed). 1+ year of customer service experience (phone, chat, or face-to-face). Strong communication skills with clear, customer-focused messaging. Ability to manage difficult conversations with empathy and professionalism.

Basic proficiency using digital tools, CRMs, and multitasking while interacting with customers. Availability to work on rotating schedules, including weekends/holidays. Proven ability to follow procedures and meet performance expectations.

### Preferred Qualifications

Experience in contact centers within financial services, retail, travel, or BPO environments Bilingual proficiency (English/Spanish) in verbal and written communication. Familiarity working in KPI-driven environments (Quality, CHT, RTF, FCR, ACR). Experience educating customers on self-service tools or digital adoption. Demonstrated ability to identify customer pain points and propose improvements. Strong problem-solving and de-escalation skills in complex scenarios.

Experience providing peer coaching, mentoring, or training support.

## At a glance
- Posted by the employer: Oct 29, 2026
- First seen by OpenNash: Nov 1, 2026
- Last checked: Nov 1, 2026
- Listed for: 3 days
- Location: CDMX, Mexico
- Work arrangement: Hybrid
- Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015934)

## Hiring at American Express
- Open jobs: 396
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Weekly hiring report](/reports/hiring/)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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