[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Search jobs](/search/) American Express · Mexico # Bilingual Insurance Claims Representative - Hybrid Mexico Hybrid Full-time Customer Support Listed on American Express’s official careers site. Posted October 20, 2026. Check that it is still open and apply there. [Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26014208) [OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Bilingual Insurance Claims Representative - Hybrid ## Job description AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This exciting opportunity will reside in the Claim and Servicing Operations department of AAC. Primary responsibilities will include servicing, and adjudication of non-license required claims and/or claims processes. This role provides an exciting opportunity to handle claims for the Retail and embedded benefit products in the AMEX Assurance Co. Insurance portfolio with growth into learning, understanding and adjusting Specialty Lines Claims over time. ## Responsibilities Your duties may include but are not limited to: Investigation by using tools available to settle claims quickly and efficiently Gathering information to move claims forward in a productive and compliant manner Clear and concise documentation of actions taken on claims as part of the adjudication process for compliance and file maintenance. Maintaining state and company compliance Decision making of claims for these products, as well as direct phone interaction with the customers to ensure timely decisions Researching information needed to adjudicate the claims by making outbound calls to businesses and other third parties as needed. This position does not require previous insurance experience. We will provide you with all the necessary tools to be successful! This hybrid position is based in Mexico City, MEX and the ideal candidate will work a minimum 3 days onsite / 2 days remotely. Must be flexible to work any schedule/hours to support our servicing levels: Monday-Friday: 8:00am – 9:00pm ET / rotational weekends: 10:00am-6:30pm ET ## Qualifications ### Minimum Qualifications Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills - Proficient in English speaking and writing High school diploma or higher level of education - Demonstrate blue box values, integrity and maintain confidentiality of customer and business-related information. ### Passion for exceptional service - Strong phone skills - Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow - Ability to demonstrate initiative with minimal supervision to drive results - Strong problem-solving skills, time management and organizational skills Superior level of accuracy and attention to detail. Strong proficiency in PC skills, including MS Word and Excel Preferred Qualifications: Insurance or Customer Service industry experience preferred but not required ## At a glance - Posted by the employer: Oct 20, 2026 - First seen by OpenNash: Oct 25, 2026 - Last checked: Oct 25, 2026 - Listed for: 5 days - Location: Mexico - Work arrangement: Hybrid - Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26014208) ## Hiring at American Express - Open jobs: 395 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Weekly hiring report](/reports/hiring/) ## More jobs at American Express ### [Account Protection Customer Care Specialist - German Speaker](https://jobs.opennash.com/companies/american-express/jobs/db1112bff0035eff304e/) Madrid, Spain ### [Customer Care Professional VT4II](https://jobs.opennash.com/companies/american-express/jobs/2256e4fb365cad379135/) Gurugram, HR, India ### [Customer Care Professional with advanced French and English skills KYC](https://jobs.opennash.com/companies/american-express/jobs/4c2e8580fd0ae93ae815/) CF, Argentina ### [Customer Service Analyst T3-II](https://jobs.opennash.com/companies/american-express/jobs/a240b12eddc8e3cd4e80/) Gurugram, HR, India ## Similar jobs at other companies ### [Complex Loss Claims Handler - Insurance Division - Home Insurance Claims](https://jobs.opennash.com/companies/lloyds-banking-group/jobs/b19d9a6b0bb3c1f0d09c/) Lloyds Banking Group · Halifax ### [Claims Service Representative - Business Insurance](https://jobs.opennash.com/companies/marsh/jobs/0c186cd62f74206d87fe/) Marsh ### [Claims Associate Representative](https://jobs.opennash.com/companies/cigna/jobs/8fdfdf7b84f4fe022874/) Cigna · Bengaluru, Karnātaka, India ### [Claims Representative Entry Level-Fast Track](https://jobs.opennash.com/companies/sentry-insurance/jobs/d46c9e523b123e07d789/) Sentry Insurance ### [Claims Representative (GEH APAC)](https://jobs.opennash.com/companies/cigna/jobs/76fefad185d2ae800562/) Cigna · Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)