[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) American Express · CDMX, Mexico # Agente de Atención a Clientes (Inglés Intermedio-Avanzado) Modalidad Hibrida CDMX, Mexico Hybrid Full-time Customer Support Listed on American Express’s official careers site. Posted November 3, 2026. Check that it is still open and apply there. [Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015935) [OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Agente de Atención a Clientes (Inglés Intermedio-Avanzado) Modalidad Hibrida ## Responsibilities How will you make an impact in this role? Deliver a great customer experience in every interaction. Solve issues fast by using product knowledge and digital tools. Build trust and loyalty as the first point of contact. Identify customer pain points and share improvement ideas. Meet and exceed key performance goals (Quality, CHT, RTF). Follow procedures and document interactions with accuracy. Encourage digital adoption and self-service use. Participate in coaching to improve skills and results. Share best practices and support peers. Escalate trends that impact customers or processes. Adapt quickly to new tools, policies, and customer needs. Reduce repeat calls by fully resolving the issue the first time. Protect customer data and act with integrity ## Qualifications ### Minimum Qualifications Flexibility to work 6 hours/ 5 days per week on both day and evening schedules (between 6:00am and 11:00pm); weekend availability is required. Bachelor’s degree completed or ongoing university studies (at least 50% of the program completed). 1+ year of customer service experience (phone, chat, or face-to-face). Strong communication skills with clear, customer-focused messaging. Ability to manage difficult conversations with empathy and professionalism. Basic proficiency using digital tools, CRMs, and multitasking while interacting with customers. Availability to work on rotating schedules, including weekends/holidays. Proven ability to follow procedures and meet performance expectations. ### Preferred Qualifications Experience in contact centers within financial services, retail, travel, or BPO environmentsBilingual proficiency (English/Spanish) in verbal and written communication. Familiarity working in KPI-driven environments (Quality, CHT, RTF, FCR, ACR). Experience educating customers on self-service tools or digital adoption. Demonstrated ability to identify customer pain points and propose improvements. Strong problem-solving and de-escalation skills in complex scenarios. Experience providing peer coaching, mentoring, or training support. ## At a glance - Posted by the employer: Nov 3, 2026 - First seen by OpenNash: Nov 8, 2026 - Last checked: Nov 8, 2026 - Listed for: 5 days - Location: CDMX, Mexico - Work arrangement: Hybrid - Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015935) ## Hiring at American Express - Open jobs: 351 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Weekly hiring report](/reports/hiring/) ## More jobs at American Express ### [Customer Care Professional - Amex Assurance Co - Mexico, CDMX - Hybrid](https://jobs.opennash.com/companies/american-express/jobs/238733dd94e97584f40a/) CDMX, Mexico ### [Analyst - Capabilities & Business Transformation](https://jobs.opennash.com/companies/american-express/jobs/37372eff485969e1dea0/) CDMX, Mexico ### [Business Analyst](https://jobs.opennash.com/companies/american-express/jobs/226f200eef0563fa6c95/) CDMX, Mexico ### [Commercial Product Manager](https://jobs.opennash.com/companies/american-express/jobs/a2e8fb5491fda84bc82f/) CDMX, Mexico ## Similar jobs at other companies ### [Pessoa Engenheira IA - Inglês](https://jobs.opennash.com/companies/ntt/jobs/e2fdc8c410e0d26c3da1/) NTT · Uberlandia, Brazil ### [Analista Contábil - Inglês Avançado - Híbrido](https://jobs.opennash.com/companies/accenture/jobs/d15c18edd22e4b0a5de6/) Accenture ### [Consultor(a) SAP ABAP – Inglês Avançado](https://jobs.opennash.com/companies/accenture/jobs/b95d478ddf888968fe04/) Accenture ### [Consultor/a Senior Lean- Mejora Continua y Proyectos Internacionales (con Francés e Inglés)](https://jobs.opennash.com/companies/sgs/jobs/076a0451106f78321963/) SGS · Barcelona, CT, Spain ### [Services Planner - Portugués/Inglés/Español](https://jobs.opennash.com/companies/schneider-electric/jobs/1cdbcba3ab98f78d7071/) Schneider Electric · Colombia [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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