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American Express · Kuala Lumpur, KUL, Malaysia

# Merchant Onboarding Analyst ANZ

Kuala Lumpur, KUL, Malaysia Hybrid Full-time Customer Support 

Listed on American Express’s official careers site. Posted October 13, 2026. Check that it is still open and apply there.
[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26014917)

[OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Merchant Onboarding Analyst ANZ

## Job description

How will you make an impact in this role? Merchant Onboarding APAC plays an essential role in processing merchant applications across Australia, New Zealand, Hong Kong & Singapore markets in APAC region. We provide an end-to-end servicing for Merchants based in Australia and New Zealand ensuring their terminals are ready to accept American Express cards.

## Responsibilities

Responsible for providing timely completion of merchant application. Ensure quality standards are met in line with Compliance and Risk requirements. Detailed data verification when processing applications. Follow up on incomplete information to enable optimal turn-around time of applications. Drive positive B2B and B2C experience.

## Qualifications

### Minimum Qualifications

Fresh graduate is welcome to apply Proficiency in MS Office Suites including Excel, Power Point, Word etc. Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amount of information with accuracy. High attention to details when reviewing documents. Ability to identify missing information and drive completion rate. Strong interpersonal and communication skills (both verbal and written English).

Highly motivated with strong growth mindset. Demonstrate ability to build relationships and work effectively across internal teams and stakeholders.

### Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

### Benefits include: Competitive base salaries Bonus incentives
- Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

## At a glance
- Posted by the employer: Oct 13, 2026
- First seen by OpenNash: Oct 18, 2026
- Last checked: Oct 18, 2026
- Listed for: 5 days
- Location: Kuala Lumpur, KUL, Malaysia
- Work arrangement: Hybrid
- Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26014917)

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