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American Express · Minato-Ku, Tokyo, Japan

# Operation Support Clerk

Minato-Ku, Tokyo, Japan Hybrid 

Listed on American Express’s official careers site. Posted August 26, 2026. Check that it is still open and apply there.
[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26012721)

[OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Operation Support Clerk

## Job description
- This is Disability Hiring position. It will be required to provide the Certification for Person with Disability at the interview process.
- This is a fixed-term contractor position. This position provides English-language and back-office support for the Travel & Concierge Experience Division.

The role involves communicating and coordinating with hotels, restaurants, and other partners to help deliver premium travel experiences to our customers.

## Responsibilities

Provide communication and coordination support with hotels and other partners based on language proficiency and requests from the Front Office team.
- Communicate and coordinate with vendors and partners in Japan and overseas, including hotels and restaurants, via phone and email
- Support the Front Office team with communications and arrangements with hotels and other partners
- Share relevant information and updates with consultants
- Collaborate with internal stakeholders, including team members in the Japan office and global teams

## Qualifications

Basic computer skills, including email and Microsoft Excel
- Strong attention to detail and the ability to perform administrative tasks accurately and efficiently
- Strong communication skills
- Ability to work collaboratively as part of a team Native-level Japanese proficiency and conversational-level English proficiency

### Preferred Qualifications

Experience in the travel or service industry Experience providing premium or high-end customer service

## At a glance
- Posted by the employer: Aug 26, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 53 days
- Location: Minato-Ku, Tokyo, Japan
- Work arrangement: Hybrid[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26012721)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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