[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Search jobs](/search/) American Express · New York, NY # Hospitality Coordinator, Global Dining New York, NY, United States Remote Hospitality & Food Service Listed on American Express’s official careers site. Posted October 9, 2026. Check that it is still open and apply there. [Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26014845) [OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Hospitality Coordinator, Global Dining ## Job description The Hospitality Coordinator is a key member of the American Express Global Dining team, responsible for delivering exceptional customer experience across American Express’s reservation platforms. This role supports both Resy and Tock businesses, requiring comprehensive training and the ability to provide seamless, best-in-class support across both platforms. You will serve as a frontline expert and trusted partner to restaurant/business operators, delivering technical support, education, and guidance that enables them to succeed. Through real-time problem solving, proactive communication, and cross-functional collaboration, you will help power outstanding hospitality experiences for Global Dining ## Responsibilities - Provide real-time technical support to customers via email, phone, and chat across both Resy and Tock platforms - Troubleshoot and resolve software and data issues using internal tools, test environments, and available resource - Develop and maintain expertise in both Resy and Tock systems, including integrations, devices, and operational workflows - Serve as a customer-facing point of contact, representing the Global Dining brand and setting clear expectations - Deliver customized virtual training sessions to restaurant partners tailored to their business needs Accurately document incidents and ensure timely communication with customers and internal stakeholders - Gather and share customer feedback to inform product improvements and enhance the user experience - Act as a liaison between customers and internal teams, ensuring clear, consistent two-way communication - Collaborate with cross-functional partners including Product, Engineering, Account Management, Sales, and Support teams to drive customer succes - Manage workload independently while prioritizing effectively and escalating when necessary - Maintain accurate records, including case documentation and time tracking, in accordance with team expectations ## Qualifications ### Minimum Qualifications - 1+ year of experience in a professional or office-based environment - Strong written and verbal communication skills - Excellent organizational skills with the ability to manage multiple priorities - Ability to work both independently and collaboratively within a team environment Comfort navigating technical systems and troubleshooting customer issues ### Preferred Qualifications - Bachelor’s degree or equivalent experienc Experience in hospitality, restaurants, or SaaS-based customer support - Familiarity with reservation systems or restaurant technology platforms Experience delivering training or onboarding to customers - Demonstrated ability to work in a fast-paced, customer-focused environment Additional Notes This role requires training and proficiency in both Resy and Tock systems, with the expectation of supporting customers across both platforms through email, live chat and inbound phone support - Schedule flexibility may be required based on business needs, including evenings or weekends Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. ## At a glance - Posted by the employer: Oct 9, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 9 days - Location: New York, NY, United States - Work arrangement: Remote[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26014845) ## More jobs at American Express ### [AI Engineer III - Forward Deployed Engineer - Enterprise AI Platforms](https://jobs.opennash.com/companies/american-express/jobs/9e000c69f82280da2f99/) New York, NY, United States ### [Agentic AI Engineer - Core Platforms](https://jobs.opennash.com/companies/american-express/jobs/5342d45a183977a77d04/) New York, NY, United States ### [Agentic AI Engineer - Global Infrastructure](https://jobs.opennash.com/companies/american-express/jobs/9d1735e17e2d040e19da/) New York, NY, United States ### [Agentic AI Infrastructure Engineer II - Core Platforms](https://jobs.opennash.com/companies/american-express/jobs/5617ee1b2e5383edc09f/) New York, NY, United States ### [Analyst- Social Execution & Channel Management Marketing](https://jobs.opennash.com/companies/american-express/jobs/745dfaff41d995bfbac8/) New York, NY, United States ## Similar jobs at other companies ### [Maître d'hotel Hospitality Coordinator, LexYard - Waldorf Astoria New York](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/637b69325248f1da354b/) Hilton Worldwide Holdings · New York, NY, United States ### [Director of Dining Operations - Aramark Collegiate Hospitality](https://jobs.opennash.com/companies/aramark/jobs/c478ed7ab6f5b577e058/) Aramark · Brookings, SD, US ### [Director of Dining Operations - Aramark Collegiate Hospitality](https://jobs.opennash.com/companies/aramark/jobs/b421092a028eafae073f/) Aramark · Omaha, NE, US ### [Maître d'hôtel Hospitality Coordinator, Peacock Alley- Waldorf Astoria New York](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/019113fd01d1f72f320c/) Hilton Worldwide Holdings · New York City, NY, United States ### [Oracle NetSuite Senior Solution Consultant Health & Hospitality Industry](https://jobs.opennash.com/companies/oracle/jobs/a5da841ff3be1a4215a2/) Oracle · United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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