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American Express · Taguig City, Manila, Philippines

# Technology Associate

Taguig City, Manila, Philippines Hybrid Full-time 

Listed on American Express’s official careers site. Posted October 28, 2026. Check that it is still open and apply there.
[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015612)

[OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Technology Associate

## Job description

9th in Great
- Place to Work’s Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 6th in Great
- Place to Work Philippines Best Workplaces in IT-BPM 2026 4th in Great
- Place to Work's Best Company To Work For 2025 How will you make an impact in this role?

As a Technology Analyst within the Business Process Services team, you will provide entry-level operational support for contractor lifecycle management and SAP Fieldglass (FG) activities across Technology. The role involves processing workforce transactions, maintaining accurate records, supporting system and data management activities, and ensuring adherence to established procedures and controls. Working under the guidance of experienced team members, you will collaborate with stakeholders, address routine inquiries, and contribute to operational efficiency and continuous improvement.

## Responsibilities

Contractor Lifecycle Management and Fieldglass Operations Process contractor onboarding, profile changes, offboarding, work order creation, and revisions using SAP Fieldglass and other applicable systems. Support routine Fieldglass activities, including transaction processing, data updates, workflow monitoring, and resolution of standard system-related inquiries. Review requests for completeness, required approvals, and supporting documentation to ensure timely and accurate processing.

Data Management and Operational Controls Maintain accurate contractor, engagement, and organizational records, including assigned PMDB-related updates. Perform routine data validation, reconciliations, and quality checks to ensure data integrity, compliance, and audit readiness. Maintain operational trackers, reports, and supporting documentation in accordance with established procedures. Stakeholder Coordination and Service Delivery Coordinate with leaders, resource managers, workforce teams, and other stakeholders to provide transaction updates and address operational inquiries.

Research routine process, data, and workflow issues using available resources and escalate exceptions or unresolved concerns appropriately. Process Improvement and Digital Enablement Maintain process documentation, job aids, and knowledge articles while identifying opportunities to improve service delivery and operational efficiency. Leverage approved digital and AI-enabled tools responsibly to support documentation, reporting, data review, and routine operational tasks.

## Qualifications

### Minimum Qualifications

Bachelor's degree in Business, Finance, Accounting, Information Technology, Human Resources, Operations, or a related field; fresh graduates are welcome. Up to one year of internship or work experience in operations, administration, workforce support, or shared services is preferred but not required. Strong attention to detail, organizational skills, and ability to manage routine transactions accurately and within established timelines.

Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Teams. Good written and verbal communication skills with a customer-focused and collaborative mindset. Ability to follow documented procedures, maintain confidentiality, and escalate issues appropriately. Willingness to learn new systems, processes, and approved digital tools.

### Preferred Qualifications

Exposure to contractor lifecycle management, workforce administration, resource management, shared services, or technology operations. Familiarity with SAP Fieldglass or similar workforce management, ticketing, and workflow systems. Basic understanding of data validation, reconciliations, operational controls, and reporting. Interest in process improvement, automation, analytics, and responsible AI adoption.

### Additional Details

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

### Work From Home Requirements

Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives. Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

## At a glance
- Posted by the employer: Oct 28, 2026
- First seen by OpenNash: Nov 1, 2026
- Last checked: Nov 1, 2026
- Listed for: 4 days
- Location: Taguig City, Manila, Philippines
- Work arrangement: Hybrid
- Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015612)

## Hiring at American Express
- Open jobs: 396
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Weekly hiring report](/reports/hiring/)

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