[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) American Express · New York, NY # Assistant Team Leader, Centurion New York New York, NY, United States On-site Administrative Listed on American Express’s official careers site. Posted October 30, 2026. Check that it is still open and apply there. [Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26012451) [OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Assistant Team Leader, Centurion New York ## Job description The Centurion New York Assistant Team Lead supports the daily operations, servicing strategy, and team execution for Centurion New York. This role is responsible for driving operational consistency across Member Concierge Professionals (MCPs), ensuring seamless administrative operations, and supporting a high-performing team that delivers premium hospitality experiences to Card Members. The Assistant Team Lead oversees workforce planning, team administration, servicing operations, training coordination, performance management, reservation strategy, and operational communications. This role serves as a key liaison between American Express leadership, operating partners, and frontline teams to ensure operational excellence, compliance, and an exceptional guest experience. A successful Hospitality Assistant Team Lead is a highly organized hospitality professional with strong operational expertise, exceptional attention to detail, and a passion for developing people. They possess the ability to balance multiple priorities, execute cross-functional initiatives, improve operational processes, and foster a collaborative, high-performing team environment. ## Responsibilities As a Centurion New York Assistant Team Lead, you will be responsible for: Managing daily staffing schedules and workforce planning to ensure appropriate servicing coverage for vacations, leaves of absence, callouts, and special events. Administering payroll approvals, overtime reporting, headcount tracking, and workforce reporting. Supporting recruiting, onboarding, and new hire training programs, including the development of learning plans and ongoing education initiatives. Leading performance management activities, including coaching, documented discussions, performance improvement plans, and employee recognition programs. Maintaining operational procedures, policies, and process documentation to ensure consistency and compliance. Overseeing reservation operations, including colleague visitation programs, callback processes, inventory management, guest list accuracy, and servicing workflows. Managing operational systems access, user permissions, and administrative support across multiple hospitality platforms. Coordinating calendars, communications, and logistics for private events, programming, leadership meetings, and internal initiatives. Monitoring guest feedback, service recovery opportunities, and operational metrics to identify trends and improve the overall customer experience. Supporting cross-functional projects, including technology enhancements, food & beverage education, operational toolkits, and hospitality process improvements. Leading team engagement initiatives, monthly team meetings, and ongoing communications that promote collaboration, recognition, and development. Partnering closely with American Express leadership and operating partners to execute operational priorities and support strategic initiatives. Identifying opportunities to improve servicing operations through process optimization, standardization, and continuous improvement. ## Qualifications Minimum 3–5 years of experience in hospitality operations, luxury hotels, food & beverage, premium servicing, or hospitality management. Demonstrated experience leading frontline teams, coaching employees, and supporting performance management. Strong operational and administrative management experience, including scheduling, payroll, workforce planning, and compliance. Exceptional organizational and project management skills with the ability to manage multiple priorities simultaneously. Experience supporting recruiting, onboarding, training, and employee development programs. Strong written and verbal communication skills with the ability to collaborate across multiple stakeholder groups. Demonstrated ability to analyze operational data, identify trends, and implement process improvements. Passion for delivering exceptional customer experiences in a premium hospitality environment. Ability to exercise sound judgment, maintain confidentiality, and manage sensitive employee information. Proficiency with hospitality and workforce management systems, including scheduling, reservation, and collaboration platforms. Ability to work flexible schedules based on operational business needs. Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. ## At a glance - Posted by the employer: Oct 30, 2026 - First seen by OpenNash: Aug 20, 2026 - Last checked: Nov 1, 2026 - Listed for: 73 days - Location: New York, NY, United States - Work arrangement: On-site[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26012451) ## Hiring at American Express - Open jobs: 396 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Weekly hiring report](/reports/hiring/) ## More jobs at American Express ### [Exec/Admin Assistant](https://jobs.opennash.com/companies/american-express/jobs/f1f4c26216e27bfaf845/) New York, NY, United States ### [AI Engineer III - Forward Deployed Engineer - Enterprise AI Platforms](https://jobs.opennash.com/companies/american-express/jobs/9e000c69f82280da2f99/) New York, NY, United States ### [Agentic AI Engineer - Core Platforms](https://jobs.opennash.com/companies/american-express/jobs/5342d45a183977a77d04/) New York, NY, United States ### [Agentic AI Infrastructure Engineer II - Core Platforms](https://jobs.opennash.com/companies/american-express/jobs/5617ee1b2e5383edc09f/) New York, NY, United States ### [Analyst, KYC Strategy](https://jobs.opennash.com/companies/american-express/jobs/1a9a416f7fa595d118bf/) New York, NY, United States ## Similar jobs at other companies ### [Executive Team Leader Human Resources (Assistant Manager HR) - Williston, ND](https://jobs.opennash.com/companies/target/jobs/e40d76c180e5b121d3a4/) Target · Williston, ND ### [Executive Team Leader, Assets Protection (Assistant Store Manager)](https://jobs.opennash.com/companies/target/jobs/baae6e60ea71b4d8ef67/) Target · Colma, CA ### [Team Leader 1st Shift MV Packing Team](https://jobs.opennash.com/companies/abb/jobs/c4ccb6750715cf77ea7b/) ABB · Pinetops, North Carolina, United States of America ### [Team Leader RX Nocturno](https://jobs.opennash.com/companies/cardinal-health/jobs/9bbff0dd7f6e5aff5d23/) Cardinal Health · Guaynabo, PR ### [Production Team Leader](https://jobs.opennash.com/companies/sanmina-sci/jobs/d556718f18d4bdbd8361/) Sanmina-SCI · Fermoy, IE OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.