[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Search jobs](/search/) American Express · Gurugram, HR, India # Team Leader-Operations Gurugram, HR, India Hybrid Full-time Operations Listed on American Express’s official careers site. Posted October 12, 2026. Check that it is still open and apply there. [Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26014839) [OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Team Leader-Operations ## Job description Seeking an experienced and dynamic Team Leader to lead a team in TCE Backoffice. The successful candidate will be responsible for managing daily operations, ensuring efficiency and accuracy in all back office functions, and leading a team to achieve performance targets and maintain high standards of service delivery. ## Responsibilities This leader is accountable for effectively driving the following: Key departmental metrics as defined by leader Team Performance Stakeholder Management Quality and Compliance Colleague engagement and Motivation The successful candidate should be able to inspire a team of specialists to achieve their goals by providing outstanding coaching, training, and development and by rewarding and recognizing accomplishments. Lead and motivate the team, fostering a positive work environment and promoting teamwork. Provide coaching, mentoring, and professional development opportunities to team members Oversee daily operations of the back office, ensuring tasks are completed efficiently and accurately. Monitor workflows, identify bottlenecks, and implement process improvements Set clear performance goals and expectations for team members. Conduct regular performance reviews, provide constructive feedback, and address any performance issues promptly. Ensure all back office activities adhere to company policies, procedures, and regulatory requirements. Implement quality control measures to maintain high standards of accuracy and compliance. Address and resolve any escalated servicing issues promptly and professionally. Ensure the team provides excellent support to internal and external customers Lead and participate in back office projects, ensuring timely and successful completion. Coordinate with other departments to align project goals and deliverable Prepare regular reports on team performance, operational metrics, and project progress. Analyze data to identify trends and make informed decisions. Accountable for preparation, production, delivery of presentations to leadership and stakeholders globally Demonstrate business and operations knowledge to attract potential opportunities - Drive and support TLS business initiatives - Open to work in 24*7 environment ## Qualifications The incumbent should be graduate or equivalent with 6 years of post-qualification experience. Understanding of travel world, rate parity and transaction Lifecyle will be an added advantage Should not be on any form of counseling or action plan Good - Knowledge of American Express and TCE processes and systems is desirable - Strong interpersonal skills and the ability to influence at all levels - Excellent communication skills Sound planning and organizing skills - Must possess problem solving and planning skills to facilitate and focus on continuous improvement Self-starter with ability to execute with minimal direction and strong attention to detail - Ability to work in a team environment fostering teamwork and driving collective performance Colleagues with people leading experience or at people leader profile can also apply ## At a glance - Posted by the employer: Oct 12, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 6 days - Location: Gurugram, HR, India - Work arrangement: Hybrid - Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26014839) ## More jobs at American Express ### [Analyst-Global Reengineering](https://jobs.opennash.com/companies/american-express/jobs/f09586351721ed1ad36d/) Gurugram, HR, India ### [Lead Analyst](https://jobs.opennash.com/companies/american-express/jobs/52db477f678170683de2/) Gurugram, HR, India ### [Operations Support](https://jobs.opennash.com/companies/american-express/jobs/9f4b8d50286322efc155/) Gurugram, HR, India ### [Senior Manager - Merchant Operations](https://jobs.opennash.com/companies/american-express/jobs/032a44ccd9ab36588ca4/) Gurugram, HR, India ### [Analyst - Compliance](https://jobs.opennash.com/companies/american-express/jobs/bc266b6fa19a00338bd8/) Gurugram, HR, India ## Similar jobs at other companies ### [Team Leader, Operations](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/ad30cb9e4dafd5604a00/) Thermo Fisher Scientific · Tilburg, Netherlands ### [Team leader operations](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/cd77256520c7fd77cc69/) Thermo Fisher Scientific · Eindhoven, Netherlands ### [team leader process operations](https://jobs.opennash.com/companies/richemont/jobs/5e98b4149588c82af74b/) Richemont ### [Logistics Operations Team Leader ( Saudi National)](https://jobs.opennash.com/companies/lenovo-group/jobs/60a4ecdd62de17676426/) Lenovo Group · Saudi Arabia, Riyadh ### [Team Leader II, Surface Maintenance - Operations](https://jobs.opennash.com/companies/barrick-mining/jobs/dbac374aebe9d98e9181/) Barrick Mining · Veladero, San Juan, Argentina OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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