[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Search jobs](/search/) American Express · United States # Senior Manager of Detection Operations United States Hybrid Full-time Manager or lead Operations Listed on American Express’s official careers site. Posted October 14, 2026. Check that it is still open and apply there. [Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015372) [OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Senior Manager of Detection Operations ## Job description The Senior Manager of Detection Operations is responsible for the daily execution of the Internal Fraud Center of Excellence (IFCOE) Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a ‘first amongst peers’ providing leadership support to Operations staff. The Senior Manager will be responsible for identifying, reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations utilizing advanced investigation and analytical skill sets. This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance posture ## Responsibilities - Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals - Conduct initial assessments to determine credibility severity and appropriate escalation and or referral paths - Prepare clear and well documented alert summaries and supporting materials for referral to investigations - Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards - Identify trends, patterns, or emerging risks related to internal fraud or misconduct - Collaborate with cross functional teams to ensure proper handling and resolution of referred alerts - Ensure strict confidentiality and objectivity when handling sensitive colleague related matters - Support continuous improvement of fraud detection and referral processes - Ensure operational coverage, service level adherence, and timely escalation of high-risk incidents - Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds, and models into monitoring systems - Contribute to reporting on detection effectiveness and operational performance - Partner with investigations on case referrals and feedback loops to refine detection quality - Mentors junior staff ## Qualifications Deep understanding of fraud monitoring tools, insider threat detection, and case management systems including prior experience in executing research queries and utilizing query libraries 10+ years of experience in fraud operations, monitoring, or security operations. ### Calm and decisive under pressure - Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues Initiative and bias for action and for getting things done - Proven ability in extending and maintaining strong relationships in a complex multi-national corporation - Strong problem solver with the ability to use analytical methods to affect change Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment. - Strong knowledge of internal fraud typologies and insider risk behaviors - Proven track record of managing global operations teams - Strong collaborations skills with Technology, CEG, Legal and risk oversight functions Experience with operational KPIs, back-office case and SLA management, and executive reporting. Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions GUARDIAN ## At a glance - Posted by the employer: Oct 14, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 4 days - Location: United States - Work arrangement: Hybrid - Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015372) ## More jobs at American Express ### [Manager - International Account Development - US](https://jobs.opennash.com/companies/american-express/jobs/dda0791c45c16db2cde1/) United States ### [Sr AI Engineer I - Global Commercial Services](https://jobs.opennash.com/companies/american-express/jobs/c720d2a91dfb9952ba03/) United States ### [Sr AI Engineer II - Global Commercial Services Technology](https://jobs.opennash.com/companies/american-express/jobs/61edcc89ad440f4bad19/) United States ### [AI Engineer II - Enterprise Architecture](https://jobs.opennash.com/companies/american-express/jobs/4b69ff9a8e34ea072bd5/) Phoenix, AZ, United States ### [AI Engineer III](https://jobs.opennash.com/companies/american-express/jobs/70c142787e2e5b97033d/) Phoenix, AZ, United States ## Similar jobs at other companies ### [Sr Director, Portfolio Management - Semiconductor Gas Detection](https://jobs.opennash.com/companies/honeywell-international/jobs/dce82bbb4cc577d39a3d/) Honeywell International · United States ### [Senior Account Manager-Portable Gas Detection (MD, NJ, NY, CT, PA)](https://jobs.opennash.com/companies/honeywell-international/jobs/afd3f7808078e957c11a/) Honeywell International · United States ### [Senior Network detection and Response Engineer](https://jobs.opennash.com/companies/unitedhealth-group/jobs/405f40b522c1f7a65927/) UnitedHealth Group · Plymouth, Minnesota ### [Senior Detection Portfolio Engineer](https://jobs.opennash.com/companies/microsoft/jobs/529782e55a29a4e28a94/) Microsoft · United States, Multiple Locations ### [Cyber Detection and Response AI Operations & Optimization Specialist](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/8d83e8773607cf712bbd/) Tata Consultancy Services · Phoenix, AZ OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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