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American Express · Gurugram, HR, India

# TCPS Analyst I - Korean Language

Gurugram, HR, India Hybrid Full-time Customer Support 

Listed on American Express’s official careers site. Posted October 28, 2026. Check that it is still open and apply there.
[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015784)

[OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / TCPS Analyst I - Korean Language

## Job description

Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.

## Responsibilities

### Responsibilities

Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques. Handle Claims for lost/Stolen and Unable to Cash Traveler Cheques. Handle Escheatment calls and faxes. Process Refund Requests, Overspend and Excessive balance cases Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.

Respond to customer escalation and conduct a root cause analysis of the escalation Leverage expertise in analyzing risk related data, identifying fraud connections Manage change effectively to meet / exceed performance targets

## Qualifications

### Minimum qualification

Graduate with 0 – 3 years of Prior Experience
- Proficiency in Korean language
- Work in a 24*7 work environment in a customer facing calling profile
- Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.

Good oral and written communication skills in English Good listening and decision-making skills. An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk

## At a glance
- Posted by the employer: Oct 28, 2026
- First seen by OpenNash: Nov 1, 2026
- Last checked: Nov 1, 2026
- Listed for: 4 days
- Location: Gurugram, HR, India
- Work arrangement: Hybrid
- Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015784)

## Hiring at American Express
- Open jobs: 396
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Weekly hiring report](/reports/hiring/)

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