[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) American Express · Sunrise, FL # Collections Specialist (Currents) Sunrise, FL, United States Hybrid Full-time Customer Support Listed on American Express’s official careers site. Posted November 5, 2026. Check that it is still open and apply there. [Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015918) [OpenNash Jobs](https://jobs.opennash.com/) / [American Express](https://jobs.opennash.com/companies/american-express/) / Collections Specialist (Currents) ## Job description Global Credit is a global and diverse organization that plays a critical role in protecting the company and enabling growth. Our department is fundamental for the company and is responsible for supporting our customers in managing their accounts. We also aim to achieve the right balance between enabling spend and taking actions to recover balances as well as limit exposure for American Express. ## Responsibilities Consistently deliver extraordinary service on inbound and/or outbound customer calls to review and monitor accounts in a fast-paced, structured, customer care environment. Consult with Card Members to understand intent for card usage as well as reinforcing the relationship by setting the proper expectations for possible credit concerns. Analyse and make decisions based on risk assessment of the Customer profile to uncover the root cause of their concern, while using negotiation skills to execute on the agreed solution. Develop key consulting skills, including building a human connection with customers through care and empathy, understanding customer needs, handling objections and providing tailored solutions for different situations. Maintain high level of integrity to work with customer information and meet compliance requirements. Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence and compliance regulations. ## Qualifications ### Minimum Qualifications Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy. Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style. Resilience is needed to efficiently manage a steady stream of diverse customer calls, while balancing performance to meet a variety of metrics. Passion for consultative support, recommending products or solutions tailored to each Card Member. A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact. Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive. A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations. ### Preferred Qualifications Minimum six months customer service or consultative support experience preferred, ideally in a contact center environment. ### Additional Requirements Flexibility to work anytime between 8:00am-12:00pm (midnight), including weekends Hybrid Environment - This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home. Shift differentials for nights and weekends are provided. Candidates must be flexible as shifts will be provided during the training period. ### Location 1500 NW 136th Ave, Sunrise, FL 33323 Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. ## At a glance - Posted by the employer: Nov 5, 2026 - First seen by OpenNash: Nov 8, 2026 - Last checked: Nov 8, 2026 - Listed for: 3 days - Location: Sunrise, FL, United States - Work arrangement: Hybrid - Employment type: Full-time[Apply on American Express’s careers site →](https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26015918) ## Hiring at American Express - Open jobs: 351 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All American Express jobs](https://jobs.opennash.com/companies/american-express/) · [Weekly hiring report](/reports/hiring/) ## More jobs at American Express ### [Team Leader - Insurance Claims](https://jobs.opennash.com/companies/american-express/jobs/e548b6bfd8a70d3cbaad/) Sunrise, FL, United States ### [AI Engineer III](https://jobs.opennash.com/companies/american-express/jobs/fd1675e6b7dc43728b04/) Sunrise, FL, United States ### [Premium Cruise Custom Vacation Consultant](https://jobs.opennash.com/companies/american-express/jobs/7703befc5a314b399122/) Sunrise, FL, United States ### [Product Owner, Workforce Management (Verint)](https://jobs.opennash.com/companies/american-express/jobs/1359347b096632366fc4/) Sunrise, FL, United States ### [Software Engineer I](https://jobs.opennash.com/companies/american-express/jobs/40b9ad56e31781860ce1/) Sunrise, FL, United States ## Similar jobs at other companies ### [Supervisor, Collections](https://jobs.opennash.com/companies/cardinal-health/jobs/20f59ec47d0a655316dd/) Cardinal Health · International ### [Collections Manager II](https://jobs.opennash.com/companies/jpmorganchase/jobs/0176f14b19a3ed28e334/) JPMorganChase · Tempe, AZ, United States ### [Coordinator, Collections, Accounts Receivable Specialist](https://jobs.opennash.com/companies/cardinal-health/jobs/b908b982bfa3712203bb/) Cardinal Health · International ### [Collections Specialist I - Auto](https://jobs.opennash.com/companies/jpmorganchase/jobs/39b1c889aea948e4bd1b/) JPMorganChase · Tempe, AZ, United States ### [Collections Representative](https://jobs.opennash.com/companies/waste-connections/jobs/4349f26849bea2b9abe5/) Waste Connections · Manassas, Virginia, United States of America [Jobs in Sunrise, FL](/locations/us/fl/sunrise/)[Jobs in Florida](/locations/us-fl/)[Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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