[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All American Airlines Group jobs](https://jobs.opennash.com/companies/american-airlines-group/) · [Search jobs](/search/) American Airlines Group · Washington, DC # Senior Director, Customer Service Washington, DC Full-time Director $138,000.00/Annual Customer Support Listed on American Airlines Group’s official careers site. Posted October 13, 2026. Check that it is still open and apply there. [Apply on American Airlines Group’s careers site →](https://aaregional.wd503.myworkdayjobs.com/search/job/Washington-DC/Senior-Director--Customer-Service_R1014231) [OpenNash Jobs](https://jobs.opennash.com/) / [American Airlines Group](https://jobs.opennash.com/companies/american-airlines-group/) / Senior Director, Customer Service ## Job description We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Senior Director, Customer Service in our Ground Handling Department. The primary responsibility of the position is to promote a culture of compliance and caring for team members while setting performance goals and maintaining a consistent focus on operational excellence in a Hub location. This person will have proven leadership skills, be an excellent communicator, and possess strong relationship building skills. Technical skills such as budgeting and operations knowledge are essential to this position. This position will report to the Station Director, Piedmont Ground Handling. ### Essential Duties - Oversee station labor relations, operations efficiencies, maintenance, facilities, safety, and security - Keep company goals and customer expectations in mind when overseeing daily operations - Coach and provide career development to the staff - Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines - Manage a team with varied duties to include department managers, duty managers, unit managers, supervisors, and agents Administrative duties to include daily/weekly/monthly reports - Conduct employee performance reviews Job Qualifications and Competencies: Functional knowledge of airport hub operations Five (5) years of senior level leader experience with an airline - Proven success of leading people in a fast-paced environment - Excellent communication and strong relationship building skills Extensive knowledge of aviation ground handing policy, a thorough understanding of collective bargaining agreements, and experience collaborating with labor groups Experience with budgeting principals and standard guidelines Thorough understanding of Federal Aviation Administration (FAA), Transportation Security Administration (TSA), Occupational Safety and Health Administration (OSHA), and other industry regulations - Familiarity with Microsoft Office Suite Preferred Qualifications: Bachelor’s degree in aviation, business, or another related field Work Environment: Standard office environment, use of telephones, computers, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels - Work weekends, nights, holidays and/or irregular shifts Extensive travel is required Physical Requirements: Occasional lifting up to 25 pounds The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. ### Starting Rate $138,000.00/Annual Salary - 152,000.00/Annual Salary (Based on locale and experience) Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic. I n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria. ### Job Application Deadline October 20, 2026 Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position. ## At a glance - Posted by the employer: Oct 13, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days - Location: Washington, DC - Employment type: Full-time - Pay: $138,000.00/Annual[Apply on American Airlines Group’s careers site →](https://aaregional.wd503.myworkdayjobs.com/search/job/Washington-DC/Senior-Director--Customer-Service_R1014231) ## More jobs at American Airlines Group ### [Ramp Agent (Full-Time)](https://jobs.opennash.com/companies/american-airlines-group/jobs/18e38240b65bb7775a3f/) Washington, DC ### [Recruiting Coordinator](https://jobs.opennash.com/companies/american-airlines-group/jobs/3c61c58e1efe249e2318/) Washington, DC ### [*Part-Time* Airport Agent - Customer Service](https://jobs.opennash.com/companies/american-airlines-group/jobs/065ed4ec0f9ab0d96cae/) Rochester, NY, US ### [Airline Customer Services Supervisor](https://jobs.opennash.com/companies/american-airlines-group/jobs/86ce66f643c58369ad34/) Flushing, NY, US ### [Airport Agent - Customer Service](https://jobs.opennash.com/companies/american-airlines-group/jobs/59c0c4811c620b9802ea/) Birmingham, AL, US ## Similar jobs at other companies ### [Director Of Customer Service Sales](https://jobs.opennash.com/companies/abb/jobs/ae56fe8f04ea00c9d357/) ABB · Auburn Hills, Michigan, United States of America ### [Customer Service/Service Booth Clerk](https://jobs.opennash.com/companies/kroger/jobs/231be0aa55380fb809fc/) Kroger · Albuquerque, NM, United States ### [Director - Customer Relationship Marketing (CRM)](https://jobs.opennash.com/companies/lowes/jobs/9344dcc470e8454040d7/) Lowe's · Mooresville, NC ### [Director, Inside Sales & Customer Service in Fort Collins, Colorado, United States of America | Sales at Veralto Global](https://jobs.opennash.com/companies/veralto/jobs/e558a90cb24fda935e52/) Veralto · Fort Collins, Colorado, United States of America OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)