[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All América Móvil jobs](https://jobs.opennash.com/companies/america-movil/) · [Search jobs](/search/) América Móvil · София # Junior Voice Channels & IVR Engineer (German-speaking) София Full-time Operations Listed on América Móvil’s official careers site. Posted October 9, 2026. Check that it is still open and apply there. [Apply on América Móvil’s careers site →](https://jobs.a1.com/bg/jobs/job/9191-junior-voice-channels-ivr-engineer-german-speaking) [OpenNash Jobs](https://jobs.opennash.com/) / [América Móvil](https://jobs.opennash.com/companies/america-movil/) / Junior Voice Channels & IVR Engineer (German-speaking) ## Job description Strength. Care. Growth Did you know that A1 Bulgaria is working on international projects as well? Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers. State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience. You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career. Meaningful work in a stable and fast-paced company. Diversity of people, projects, and platforms. A supportive, fun, and inspiring place to work. Would you like to join us? Tsvetan Tomov is looking for a new team member. Your daily routine would include: Ensuring high availability of applications and services for A1 Group. Ensuring regular reporting on the usage, availability, and reliability of applications and services. 24x7 support for applications and services. Incident resolution, including problem analysis, root cause identification, and reporting of causes and solutions for both global system issues and individual issues affecting internal and external users. Implementation of monitoring and alerting procedures for services and applications, including availability and performance monitoring. Implementation, testing, and approval of changes in production environments, as well as deployment of new applications and services. Implementation of automation and process improvements, including procedures that increase team and department efficiency. Active participation in the design of new services in cooperation with development departments and external partners. We’ll know you can make it if you have: Fluent German language skills (C1/C2 level), both written and spoken. Knowledge and experience in installation, configuration, and troubleshooting of Contact Center platforms (AVAYA, Cisco, Genesys or others). SIP, RTP, VoIP fundamentals. ACD, IVR, CTI, skill‑based routing, and workforce management basics. Omnichannel routing (voice, chat, email, SMS, social) and channel integration. CRM and business application integrations. APIs, webhooks, and middleware for integrations. ### Telephony components SBCs, media servers, gateways, trunks. ### Networking fundamentals VLANs, QoS, routing, firewall rules. ### Nice to Have Strong troubleshooting skills and problem‑solving under pressure. Clear communication with technical teams, vendors, and business stakeholders. Project management abilities and capability to lead or coordinate implementations. Willingness to learn and develop. Our gratitude for the job done will be eternal, but we’ll also offer you: Innovative technologies and platforms to “play” with. Modern working environment for your comfort. Friendly, ambitious, and motivated teammates to support each other. Thousands of online and in-person learning opportunities to grow. Challenging assignments and career development opportunities in multinational environment. Attractive remuneration package. Flexible working schedule and opportunity for home office;. Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc. Not sure yet? See us in action in our A1 Blog. Any questions? Contact Gabriela Rudarska. Sounds good? Apply now! Only shortlisted candidates will be contacted. ## At a glance - Posted by the employer: Oct 9, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 9 days - Location: София - Employment type: Full-time[Apply on América Móvil’s careers site →](https://jobs.a1.com/bg/jobs/job/9191-junior-voice-channels-ivr-engineer-german-speaking) ## More jobs at América Móvil ### [AI Architect & Forward Engineering (f/m/d) @ A1 Competence Delivery Center](https://jobs.opennash.com/companies/america-movil/jobs/b35cc5da3155af201065/) София ### [AI Solutions Engineer](https://jobs.opennash.com/companies/america-movil/jobs/62545d20ac7eadc5d9d9/) София ### [Business Analyst (f/m/d)@ A1 Competence Delivery Center](https://jobs.opennash.com/companies/america-movil/jobs/3b1ca2d7f92899c8fc2e/) София ## Similar jobs at other companies ### [Senior Systems Engineer - Channels](https://jobs.opennash.com/companies/fortinet/jobs/288c08ea4fe9ae5728da/) Fortinet · Gurgaon, Haryana, India ### [Senior Systems Engineer - Channels](https://jobs.opennash.com/companies/fortinet/jobs/450516d49e8ef6d2ed72/) Fortinet · Chennai, Tamil Nadu, India ### [IT Channels Engineer ME - Customer Facing](https://jobs.opennash.com/companies/eaton/jobs/2a1a1e7b4963cc4242b3/) Eaton · Dubai, ARE ### [Voice Core Engineer](https://jobs.opennash.com/companies/vodafone/jobs/06e3c041a9ee3ed5d493/) Vodafone · LISBOA, Portugal ### [Voice System Engineer](https://jobs.opennash.com/companies/hitachi/jobs/59d9a2f514af10c975a5/) Hitachi · Paço De Arcos, Lisbon, Portugal OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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