[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · Bellevue, WA # Lead Support Engineer, Amazon LEO Enterprise Customer Support US, WA, Bellevue Manager or lead Customer Support Listed on Amazon’s official careers site. Posted September 18, 2025. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/3087570/lead-support-engineer-amazon-leo-enterprise-customer-support) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Lead Support Engineer, Amazon LEO Enterprise Customer Support ## Job description Amazon LEO is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. ### Key job responsibilities We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support. Work in a rotating shift schedule, including weekdays, and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational coverage. ### Export Control Requirement Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. ## At a glance - Posted by the employer: Sep 18, 2025 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 8, 2026 - Listed for: Over a year - Location: US, WA, Bellevue[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/3087570/lead-support-engineer-amazon-leo-enterprise-customer-support) ## Hiring at Amazon - Open jobs: 21,930 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [Lead Support Engineer, Mobility, Amazon LEO Enterprise Customer Support](https://jobs.opennash.com/companies/amazon/jobs/54beef5f1c157574a9e3/) US, WA, Bellevue ### [Long-term Strategy & Planning, Hub Delivery](https://jobs.opennash.com/companies/amazon/jobs/5c7fd2d98f2e5cf303f0/) US, WA, Bellevue ### [Machine Learning Engineer, EXR OPS Tech Team](https://jobs.opennash.com/companies/amazon/jobs/e4e6c6e13e75b8b829b7/) US, WA, Bellevue ### [Machine Learning Engineer, SageMaker AI Inference](https://jobs.opennash.com/companies/amazon/jobs/4e845fdff0aaba471290/) US, WA, Bellevue ### [Machine Learning Scientist - GenAI, KIT](https://jobs.opennash.com/companies/amazon/jobs/2c9f534234b1c1bfc4a2/) US, WA, Bellevue ## Similar jobs at other companies ### [Infrastructure Engineer II - Amazon connect](https://jobs.opennash.com/companies/jpmorganchase/jobs/027474ae9d2b3f84be4c/) JPMorganChase · New York, NY, United States ### [Infrastructure Engineer III - Amazon Connect](https://jobs.opennash.com/companies/jpmorganchase/jobs/f424a8a911c5539d8e87/) JPMorganChase · New York, NY, United States ### [Digital Community Support Manager](https://jobs.opennash.com/companies/microsoft/jobs/cb7ce11ab652dc594dc7/) Microsoft · United States, Multiple Locations ### [Digital Support Solution Area Specialist](https://jobs.opennash.com/companies/microsoft/jobs/9434dff14c77282d572f/) Microsoft · United States, Multiple Locations ### [Assistant Vice President, Supplier Engagement Support Manager](https://jobs.opennash.com/companies/hsbc-holdings/jobs/ca7b0a07f5c2e950df3c/) HSBC Holdings · New York, United States [Jobs in Bellevue, WA](/locations/us/wa/bellevue/)[Jobs in Washington](/locations/us-wa/)[Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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