[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · MX, Mexico City # Manager - Relay Operations, MX Relay Ops MX, Mexico City Manager or lead Operations Listed on Amazon’s official careers site. Posted October 29, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10591941/manager-relay-operations-mx-relay-ops) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Manager - Relay Operations, MX Relay Ops ## Job description ROC MX is Amazon's regional operations center for Mexico, responsible for real-time monitoring, triage, and resolution of linehaul and network disruptions across the Mexico middle-mile network. This role owns the Linehaul (LH) to DEA reporting function and serves as a key operational escalation point for carrier, custody, and cross-border issues affecting MX transportation flows. ### Key job responsibilities - Prior experience in transportation/logistics operations, linehaul, or network operations centers - Strong analytical skills — comfortable building and owning recurring operational reports/dashboards - Experience managing real-time crisis/disruption response (weather, civil disruptions, carrier failures) - Cross-functional stakeholder management across ATS, FC/SC, carriers, and cross-border teams - Fluent Spanish and English (business-level) - Based in Mexico, flexible/on-call availability for off-hours incident response ### A day in the life - Own and deliver the Weekly LH to DEA MX report — covering FirstMile IB + FirstMile OB performance, with consistent weekly cadence and accurate unit-impact reporting (e.g., tracking units impacted by disruptions) - Lead Deep Dive (DD) analysis on DEA performance — diagnosing root causes of linehaul delays and degraded delivery experience metrics - Monitor and triage real-time disruptions — road closures, protests/demonstrations (manifestaciones), carrier delays, and blockages affecting MX linehaul routes (e.g., Mexico City, Querétaro, Teoloyucan corridors) - Coordinate cross-functional escalations — working with ATS planning, FC/SC operations, carriers, and cross-border (XBorder) sort center teams to resolve in-flight issues - Manage ad-hoc operations — tracking and positioning standby (STBY) capacity for first-leg linehaul ad-hocs (reference: prior ad-hoc rate ~57% STBY-positioned) - Drive SLA and process improvements — e.g., proposing/negotiating SLA timing adjustments with stakeholders - Assign and track incident-response tasks (via Asana) for weekend/off-hours linehaul incidents - Represent ROC MX in daily/weekly sync calls with ATS, planning, and regional leadership - Bilingual communication — fluent, real-time coordination in both Spanish and English across MX-based and global stakeholders About the team ### Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. ### Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. ### Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. ## At a glance - Posted by the employer: Oct 29, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 8, 2026 - Listed for: 10 days - Location: MX, Mexico City[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10591941/manager-relay-operations-mx-relay-ops) ## Hiring at Amazon - Open jobs: 21,930 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [Area Manager, Last Mile](https://jobs.opennash.com/companies/amazon/jobs/9b13f873ad515bc82554/) MX, Mexico City ### [BI Engineer, LADA Team](https://jobs.opennash.com/companies/amazon/jobs/0b85edcb3aaa6361dff5/) MX, Mexico City ### [Delivery Area Manager, Last Mile Operations](https://jobs.opennash.com/companies/amazon/jobs/1bd3b6d545379776d1b1/) MX, Mexico City ### [Delivery Shift Manager Jr, Sub Same Day Operations](https://jobs.opennash.com/companies/amazon/jobs/218caf575f607788ed50/) MX, Mexico City ### [Shift Area Manager, Last Mile Operations](https://jobs.opennash.com/companies/amazon/jobs/9040987915ca59a3d7ea/) MX, Mexico City ## Similar jobs at other companies ### [Site Engineering commissioning – CRP / Relay Protection](https://jobs.opennash.com/companies/siemens/jobs/75da30d506fd16df9921/) Siemens ### [System Engineer- CRP Automation & Protection Relay](https://jobs.opennash.com/companies/siemens/jobs/46374b8c440fe7ec78c5/) Siemens ### [Lead Engineer - Control & Relay Protection](https://jobs.opennash.com/companies/hitachi/jobs/e8d1b04c262579196f26/) Hitachi · Bengaluru, KA, India ### [Protection Relay and Meter Test Technician](https://jobs.opennash.com/companies/edison-international/jobs/1a230f5d346cdfba02c7/) Edison International ### [Relay Programming Engineer](https://jobs.opennash.com/companies/vertiv-holdings/jobs/bdd2f259486ab6a2a8a1/) Vertiv Holdings · Campsie, United Kingdom [Operations jobs](/functions/operations/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.