[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · San Francisco, CA # Network Support Engineering Manager, eero US, CA, San Francisco Manager or lead Operations Listed on Amazon’s official careers site. Posted September 16, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10546162/network-support-engineering-manager-eero) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Network Support Engineering Manager, eero ## Job description As the leader for our NSE team, you will be responsible for our global team of Support Engineers. You’ll oversee scheduling, development, and technical support provided by the NSE team. As the NSE Manager, you will: 1. Serve as an expert on networking, fleet monitoring, and customer support practices. 2. Know how to discern which customer and service team asks are essential, can be queued, or omitted. 3. Actively manage executive, VIP, and fleet level escalations and incidents including customer communication and case assignment. 4. Design methods to evaluate, measure, and improve our network engineering teams performance 5. Work in partnership with Vendor and Internal Managers to monitor trends in customer contacts, driving resolutions for complex technical issues through deep dives, log collection and analysis. 6. Work in partnership with our product and engineering teams to advocate for the customer experience, influencing decisions for key stakeholders outside of our organization. 7. Participate in strategic initiatives including long and short term business planning and reporting. 8. Lead technical staff responsible for validating pre-release prototype hardware and software. ### About the team At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud. We are seeking a Network Support Engineering (NSE) Manager to oversee our global footprint of Network Support Engineers. NSE’s investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE’s are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe. ## At a glance - Posted by the employer: Sep 16, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 32 days - Location: US, CA, San Francisco[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10546162/network-support-engineering-manager-eero) ## More jobs at Amazon ### [Construction Project Manager, EV Charging Solutions, EV Charging Solutions](https://jobs.opennash.com/companies/amazon/jobs/7e02adf116dc6596b2ed/) US, CA, San Francisco ### [Deal and Contract Ops Manager, eero Business Operations](https://jobs.opennash.com/companies/amazon/jobs/cecfccbf958b6ed3d923/) US, CA, San Francisco ### [Enterprise Account Engineer II, Strategic ISV](https://jobs.opennash.com/companies/amazon/jobs/aaf4ca8112247690e888/) US, CA, San Francisco ### [Infra Tech Business Dev III - AMZ9898703](https://jobs.opennash.com/companies/amazon/jobs/b8d392c1ec71e0335fa9/) US, CA, San Francisco ### [Principal Electrical Engineer, Bee](https://jobs.opennash.com/companies/amazon/jobs/d6b593551aaa83f63052/) US, CA, San Francisco ## Similar jobs at other companies ### [Manager, Network Engineering](https://jobs.opennash.com/companies/cargill/jobs/5610d885f4044a972102/) Cargill · Atlanta, Georgia ### [Cloud Network Engineering Internship Opportunities](https://jobs.opennash.com/companies/microsoft/jobs/057a1896fe2616189c62/) Microsoft · United States, Washington, Redmond ### [Engineering Support Coordinator](https://jobs.opennash.com/companies/eaton/jobs/68d566e63dca64c2a4cd/) Eaton · Raleigh, North Carolina, USA ### [Electronic Engineering Ops Support Tech Sr](https://jobs.opennash.com/companies/lockheed-martin/jobs/02f326b90005ddf06864/) Lockheed Martin · Cape Canaveral, FL ### [Field Sales Support Systems Engineering Mgr - L5](https://jobs.opennash.com/companies/lockheed-martin/jobs/202ca896e72d6c5826eb/) Lockheed Martin · Marietta, GA OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)