[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · Seattle, WA # Sr. Technical Program Manager, Amazon Customer Service US, WA, Seattle Manager or lead Customer Support Listed on Amazon’s official careers site. Posted July 29, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10487420/sr-technical-program-manager-amazon-customer-service) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Sr. Technical Program Manager, Amazon Customer Service ## Job description We are hiring a Senior Technical Program Manager within the Associate Experience (AE) organization to drive the delivery and execution of CSALT (Customer Service Abstraction Layer Technologies) — Amazon Customer Service's standardized GraphQL data platform that provides unified access to customer service data across the organization. The Associate Experience organization builds the technology that empowers Amazon's customer service associates to deliver world-class support. CSALT is AE's foundational data access layer — powering a federated GraphQL gateway, schema management platform, and shared tooling that enables engineering teams across CS to access, compose, and serve customer service data consistently. Our platform handles tens of thousands of transactions per second, serves hundreds of millions of customers, and supports the full range of customer interaction experiences — from AI-driven automated resolutions to human-assisted support channels. As CS transforms and evolves, CSALT sits at the center — enabling teams to move from siloed, business-line-specific data integrations to a unified, composable data architecture. This is a high-leverage role where your program leadership directly shapes how the entire CS organization builds and evolves its technology. We're looking for someone who can manage the lifecycle of complex cross-functional programs, drive execution of critical platform initiatives, and establish the mechanisms that keep delivery on track across multiple teams. You will work at the intersection of platform engineering, distributed systems, and technical program management — partnering with engineering, product, and science leaders to ensure we deliver the next generation of CS data infrastructure on time and at the quality bar our customers expect. ### Key job responsibilities - Managing the lifecycle of complex cross-functional programs. - Focus on managing a single product in a critical technology area and/or managing larger initiatives that span organizations or geographies in support of broader customer service business objectives. - Responsible for the delivery of large and complex projects, ensuring successful execution and completion. - Contribute to and develop OP1/OP2 narratives and take ownership of organizational goals. - Accountable for developing and implementing overall strategy and driving teams inside and outside of the organization to deliver results. - Define programs (including mission, vision, and tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. ### About the team The Associate Experience (AE) organization builds the technology that empowers Amazon's customer service associates to deliver world-class support. CSALT is AE's foundational data access layer — enabling teams across CS to access, compose, and serve customer service data consistently through a federated GraphQL architecture. As CS transforms through AI-driven automation and architectural modernization, CSALT sits at the center, and this role is critical to ensuring we deliver on that transformation with excellence. ## At a glance - Posted by the employer: Jul 29, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 81 days - Location: US, WA, Seattle[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10487420/sr-technical-program-manager-amazon-customer-service) ## More jobs at Amazon ### [Customer Success Manager, Fashion & Fitness](https://jobs.opennash.com/companies/amazon/jobs/8c6e7964d2ecc7dea7da/) US, WA, Seattle ### [Principal AI Transformation Specialist - Amazon Quick, Customer Success Center of Excellence](https://jobs.opennash.com/companies/amazon/jobs/1311541614a8d69ce6ba/) US, WA, Seattle ### [Principal Customer Success Specialist - Business Outcomes, Customer Success Center of Excellence, AWS Specialist and Partner Organization](https://jobs.opennash.com/companies/amazon/jobs/20a1f163c0d464a4fa02/) US, WA, Seattle ### [Principal Partner Success Specialist, ASP Customer Success](https://jobs.opennash.com/companies/amazon/jobs/f1fa9f337618d26e4a3c/) US, WA, Seattle ### [Principal Solutions Architect, Bedrock Customer Success - AWS Mantle](https://jobs.opennash.com/companies/amazon/jobs/73e65a7bfdbd5ad2c89c/) US, WA, Seattle ## Similar jobs at other companies ### [Program Delivery Coordinator – Amazon Meetings and Events](https://jobs.opennash.com/companies/jones-lang-lasalle/jobs/ad375e8cfdd1deb6f870/) Jones Lang LaSalle · Seattle, WA ### [Technical Program Analyst](https://jobs.opennash.com/companies/fastenal/jobs/372a4bc4d0262902fc13/) Fastenal · Winona, MN ### [Principal Technical Program Manager](https://jobs.opennash.com/companies/jpmorganchase/jobs/8bb77cfed22570aa7d28/) JPMorganChase · OH, United States [Jobs in Seattle, WA](/locations/us/wa/seattle/)[Jobs in Washington](/locations/us-wa/)[Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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