[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · Charleston, SC # Sr. Author Experience Manager, Amazon Books US, SC, Charleston Manager or lead Retail & Store Listed on Amazon’s official careers site. Posted October 6, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10570351/sr-author-experience-manager-amazon-books) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Sr. Author Experience Manager, Amazon Books ## Job description Do you love books and authors? Do you like challenging the status-quo and are looking to lead transformative initiatives that make a tangible impact on authors, publishers, and readers? Are you a customer-obsessed individual with a passion for solving problems and driving an innovative and fast-growing business? Amazon's Kindle Direct Publishing (KDP) has enabled independent authors to reach the millions of readers who shop on Amazon. KDP's Author Experience team, working with partner teams including Customer Service, Product, and Marketing, helps authors and publishers grow their business while making more great books available to readers. Externally, Author Experience Managers (AEMs) support our highest-value authors and publishers who use KDP. Internally, AEMs represent the Voice of the Author to partner teams, leveraging insights to influence how KDP builds and launches the programs and services authors rely on. We are seeking a driven, influential, self-sufficient, experienced professional to own our highest-value author and publisher relationships and define how KDP engages and supports them. The Senior Author Experience Manager plays a critical role in supporting rapid growth and scale by removing friction for authors to publish their work, and acts as an internal ambassador for independent publishing needs, enabling KDP to drive and iterate a best-in-class support system and publishing experience. You will define the approach where none exists, working with limited guidance to turn undefined author needs into clear plans and programs. Opportunities await strong candidates looking for a fast-growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a key part of an organization that changes the way people read and the way authors reach and grow their audience. The ideal candidate must be able to work at both strategic and tactical levels, including managing the lifecycle of complex initiatives from idea through launch and iteration, improving internal operations, analyzing data, and proactively solving problems. We are seeking someone with a demonstrated history of successful vendor/account/customer relations, using customer insight and data to identify and prioritize opportunities. Flexibility and the ability to prioritize in a changing business environment will be a key to success. Our team culture is goal-oriented, collaborative, and driven to achieve results. We seek an individual who is motivated by a fast-paced and highly entrepreneurial environment. In this position, you will: - Deliver superior account support in a timely, accurate, and friendly fashion - Represent the business externally through your account support and by attending in-person author events - Identify and drive timely resolution of complex author-impacting issues by escalating effectively and unblocking partner teams - Use high judgment and leverage customer insights to advocate for the optimal experience - Improve how KDP represents and prioritizes author needs, using written narratives to influence partner teams and senior leadership - Partner with Product and GTM partners to develop launch strategies and support complex author-facing initiatives - Support author marketing efforts including social media, event planning, launch content and adoption, and title demand - Provide clear oral and written communication externally to accounts and internally to business stakeholders - Create, streamline, and deprecate processes to build predictable, scalable mechanisms - Mentor and develop other team members and participate in hiring ## At a glance - Posted by the employer: Oct 6, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 12 days - Location: US, SC, Charleston[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10570351/sr-author-experience-manager-amazon-books) ## More jobs at Amazon ### [AHS Specialist - English & German, Account Health Support](https://jobs.opennash.com/companies/amazon/jobs/93d59a604529cb8e8bd6/) IN, TS, Hyderabad ### [AHS Specialist - Italian & English, Account Health Support](https://jobs.opennash.com/companies/amazon/jobs/e8288c053090b82a9415/) IN, TS, Hyderabad ### [AI Benchmarking Lead, Performance Benchmarking Evaluation](https://jobs.opennash.com/companies/amazon/jobs/79ff6287d08971be6d14/) IN, TS, Hyderabad ### [AI/ML Specialist Solutions Architect, Retail, AGS US Specialist SA, Retail](https://jobs.opennash.com/companies/amazon/jobs/4e5975672800f3762402/) US, NY, New York ## Similar jobs at other companies ### [Flight Series Data Author - E2](https://jobs.opennash.com/companies/lockheed-martin/jobs/a726277ce0cea09591d4/) Lockheed Martin · Fort Worth, TX ### [Knowledge Management Author, Learning Design and Development](https://jobs.opennash.com/companies/citigroup/jobs/601dd1905452ef5d0762/) Citigroup · Jacksonville Florida United States ### [Associate – Audiobook Licensing & Author Partnerships](https://jobs.opennash.com/companies/spotify-technology/jobs/6692f20c767e570c28e2/) Spotify Technology · New York, NY ### [Infrastructure Engineer III - Amazon Connect](https://jobs.opennash.com/companies/jpmorganchase/jobs/f424a8a911c5539d8e87/) JPMorganChase · New York, NY, United States ### [Program Delivery Coordinator – Amazon Meetings and Events](https://jobs.opennash.com/companies/jones-lang-lasalle/jobs/ad375e8cfdd1deb6f870/) Jones Lang LaSalle · Seattle, WA [Jobs in Charleston, SC](/locations/us/sc/charleston/)[Jobs in South Carolina](/locations/us-sc/)[Retail & Store jobs](/functions/retail-store/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)