[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · IN, TS, Hyderabad # Community Management Associate, Selling Partner Communities (SPC) IN, TS, Hyderabad Executive & Management Listed on Amazon’s official careers site. Posted October 28, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10591578/community-management-associate-selling-partner-communities-spc) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Community Management Associate, Selling Partner Communities (SPC) ## Job description The Selling Partner Communities (SPC) organization builds lasting connections with and among our Selling - Partners, helps drive their success, and ensures that public perception mirrors the reality that Amazon is a great place for our Selling - Partners to build and grow thriving businesses. Amazon Seller Forums are used by over one million Selling Partners to connect with each other and Amazon, to get critical information and advice on how to successfully maintain their Amazon Seller business. We are looking for a detail-oriented and motivated Community Management Associate to support our community engagement efforts with Selling Partners across Amazon's Seller Forums and Social Media channels. The ideal candidate follows established processes with accuracy, is eager to learn, and takes pride in delivering high-quality work under guidance. They communicate clearly, are comfortable working within defined workflows, and are excited about contributing to a positive Selling Partner experience. This role requires an individual who can follow documented procedures to resolve Seller cases efficiently, escalate appropriately when situations deviate from standard processes, and collaborate effectively within a team-oriented environment. ### Key job responsibilities Resolve Seller cases in Amazon Seller Forums across assigned categories following established SOPs and Playbooks, ensuring timely responses within defined SLAs. Handle Social Media cases via Sprinklr following defined triage procedures, routing escalations to senior team members. Moderate Forums threads and Social Media channels for community guidelines adherence, flagging policy violations for review. Troubleshoot seller issues using internal documentation (Help Hub, SOPs, Wiki). Escalate when actions deviate from available procedures. Maintain accurate case annotations, PAA notes, and closure codes for every case - ensuring traceability and seamless handoffs. Support community engagement initiatives as directed, contributing to healthy Amazon-Seller conversations across Forums and Social channels. Identify recurring seller pain points during daily case work and flag to senior CMs or Category Captains for trend analysis. Support program/project activities for launches, announcements, and process changes as directed. Participate in knowledge sharing, cross-training, and team meetings to build category expertise. Leverage AI-assisted response tools for case efficiency, validating all AI outputs before posting for accuracy. ### A day in the life - Spending the majority of the day resolving Seller Forums cases across assigned Seller Journey categories (Account Setup, CML/PSC, Seller Onboarding, etc.) by following documented SOPs and procedures - Handling Social Media seller cases on Sprinklr following defined workflows - Participating in team huddles, knowledge sharing sessions, and shift handovers - Work is reviewed daily by senior CMs or manager for quality and accuracy ## At a glance - Posted by the employer: Oct 28, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 8, 2026 - Listed for: 11 days - Location: IN, TS, Hyderabad[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10591578/community-management-associate-selling-partner-communities-spc) ## Hiring at Amazon - Open jobs: 21,930 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [Controls Engineer, Controls Deployment & Service India](https://jobs.opennash.com/companies/amazon/jobs/dae7f9c8f1b95b372696/) IN, TS, Hyderabad ### [Critical Projects Manager, Critical Projects Implementation](https://jobs.opennash.com/companies/amazon/jobs/4dbf7062682d743b3cfa/) IN, TS, Hyderabad ### [DCO Manager, Infra Ops - HYD](https://jobs.opennash.com/companies/amazon/jobs/b21bfde7b33b4f7b291c/) IN, TS, Hyderabad ### [DCO Tech 3, HYD-Infinity - DCO](https://jobs.opennash.com/companies/amazon/jobs/003581eaacc8bcac4309/) IN, TS, Hyderabad ## Similar jobs at other companies ### [Regional Social Selling Senior Analyst](https://jobs.opennash.com/companies/estee-lauder/jobs/a43e62b5315caea7e28b/) The Estée Lauder Companies · São Paulo, SP, BR, Brazil ### [Coach - Service and Selling, Nike Unite Karuizawa](https://jobs.opennash.com/companies/nike/jobs/eaf5def664443b9f7cce/) Nike · Nagano, Japan ### [Selling Supervisor](https://jobs.opennash.com/companies/ralph-lauren/jobs/30cffc63ef24c83cc962/) Ralph Lauren · Canada ### [Solution Selling Specialist](https://jobs.opennash.com/companies/nokia/jobs/4cd12eff60daca8b7ebe/) Nokia · Mexico [Executive & Management jobs](/functions/executive-management/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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