[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · CO, Bogota # Business Analyst, Network Strategy & Performance, Network Strategy and Performance CO, Bogota Operations Listed on Amazon’s official careers site. Posted September 24, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10559365/business-analyst-network-strategy-performance-network-strategy-and-performance) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Business Analyst, Network Strategy & Performance, Network Strategy and Performance ## Job description Business Analyst in Network Strategy and Performance owns processes & analytics that directly shape how Amazon serves customers globally. They are an analytical problem solver who is comfortable in a fast-paced, multi-tasked, high-energy environment. They are self-motivated, operating independently in an autonomous environment to deliver an exceptional customer experience with little to no guidance. They operationalize the long- and short-term staffing plans, working cross-functionally with site Operations, planning teams, training, finance, and others. They will contribute to the team's AI-driven transformation agenda by applying AI tools to increase the speed, quality, and scale of analytical outputs. They do not just report or fix defects, but think critically about why they happen, what surrounds them, and how to prevent them — combining analytical rigor with a proactive, anticipatory mindset. ### Key job responsibilities - Create and accurately maintain CSA shift schedules ensuring shifts are optimally planned to meet the sites short term forecast requirements and Service Levels (SL). - Monitor actual staffing levels against planned staffing and take the relevant corrective actions as required improve SL. - Effectively plan and monitor CSA adherence to assigned schedule, including productive and non-productive activities. - Work closely with mid to senior-level leaders across core teams to identify and mitigate emerging risks and assists in creating mitigation plans for staffing corrections and SL recovery. - Responsible for coordinating site-staffing needs including reporting and analysis of site headcount numbers as per staffing plan. - Understanding and monitor symptoms of CSA burnout, detecting the metrics that can signal these symptoms and assist in implementing interventions to eliminate outlier experiences. - Responsible to coordinate various cross-training, new-hires, and management of network and site-wide shift rotation processes as per business need. - Create work schedules for associates, identifies and proactively resolves headcount deficiencies and overages. - Investigate defects and operational anomalies to identify systemic drivers (system-related, behavioral, or shared responsibility), not just symptoms. Highlight and communicate metrics impacting the operation that could impact service levels, customer experience, and business process. - Build and maintain validation checks, dashboards, and automated alerts to catch defects early — before they impact customers or operations. - Independently apply AI tools (e.g., Amazon Q, generative AI assistants, AgentZ) to accelerate analytical workflows, identifying opportunities to improve speed and quality of outputs. - Apply AI tools to develop automation for repetitive tasks within your workstream, demonstrating measurable productivity improvement. ### About the team The Network Strategy and Performance (NP) team defines and delivers the right human-assisted support to Amazon customers under demand and labor supply volatility, by optimizing the Amazon Customer Service (CS) network for customer experience, associate experience, and cost. We are responsible for: (1) planning customer support staffing; (2) preserving the customer experience when customers contact Customer Service; and (3) ensuring best costs for providing customer support. We analyse historical data and anticipate potential business events to accurately predict the number of Customer Service Associates (CSAs) required for a given period. Our areas of expertise span forecasting, planning, optimization, data analytics, and reporting. We deliver our vision using operations research, data science, and program management — and we continue to challenge the status quo, invent and simplify, and deliver excellence for our customers. The Network Performance team is on a transformation journey. We are building a future-ready team that combines analytical rigor with AI fluency, executive-level communication, and the ability to drive outcomes across organizational boundaries. We are seeking a Business Analyst to join this team and help shape how Amazon plans, staff, and optimizes its Customer Service network. ## At a glance - Posted by the employer: Sep 24, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 24 days - Location: CO, Bogota[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10559365/business-analyst-network-strategy-performance-network-strategy-and-performance) ## More jobs at Amazon ### [Sr Workflow Manager- Network Strategy and Performance, Network Strategy and Performance](https://jobs.opennash.com/companies/amazon/jobs/18fcf799f639a23a3fd7/) CO, Bogota ### [Enterprise Sales Account Manager, Enterprise Industries Colombia](https://jobs.opennash.com/companies/amazon/jobs/e3b4f014a3af7a165e25/) CO, Bogota ### [Manager-Workflow, Customer Experience Metrics for Customer Servicce](https://jobs.opennash.com/companies/amazon/jobs/790181c2aa7da6deeacc/) CO, Bogota ### [Risk Manager (2LoD, Model Risk Validation), Risk and Compliance Solutions](https://jobs.opennash.com/companies/amazon/jobs/0056c7acb522b6cf9694/) CO, Bogota ### [Senior Applied AI, Partner Solutions Architect, Latin America, Applied AI Partner Solutions Architecture](https://jobs.opennash.com/companies/amazon/jobs/795ea0b79adf7ff7b871/) CO, Bogota ## Similar jobs at other companies ### [Network Strategy Analyst](https://jobs.opennash.com/companies/cvs-health/jobs/21a3f4ee0a360bde28ee/) CVS Health · Work from home, IL ### [Strategy & Consulting – Global Network – CGRT - Growth & Commercial Strategy | Consumer Goods & Services –Manager](https://jobs.opennash.com/companies/accenture/jobs/4de2be65b7e14c504b96/) Accenture ### [Strategy & Consulting - Global Network - Health - EMR Consultant](https://jobs.opennash.com/companies/accenture/jobs/f9e868fdf233b7d08270/) Accenture ### [Trainee Business Development & Strategy - Corporate Strategy (m/f/x)](https://jobs.opennash.com/companies/deutsche-post/jobs/25b2f0dacf6d30a36315/) Deutsche Post · Bonn, Nordrhein-Westfalen, Germany ### [Senior Network Analyst](https://jobs.opennash.com/companies/unitedhealth-group/jobs/c09f3cdcaf76b94c7491/) UnitedHealth Group · Noida, Uttar Pradesh OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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