[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · San Francisco, CA # Senior Conversation Designer, Devices & Services Design Group US, CA, San Francisco Senior individual contributor Design Listed on Amazon’s official careers site. Posted August 11, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10498850/senior-conversation-designer-devices-services-design-group) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Senior Conversation Designer, Devices & Services Design Group ## Job description ### Application deadline Oct 19, 2026 Want to transform how Alexa+ makes life easier and more enjoyable? The Alexa+ Devices & Services Design Group is seeking a Senior Conversational AI Experience Designer to create and shape conversational interactions that leverage the power of Alexa+. In this role you will define voice, tone, and language guidelines that shape how Alexa+ communicates with customers — creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior. To thrive in this role, you must be a pioneer with an inventor's spirit and have a strong understanding of language. You can work quickly, handling several projects. You will work side-by-side with UX designers, user researchers, product, science, and engineering to identify, define, and implement solutions that exceed the customer experience bar. You must excel at communicating your designs, creatively and effectively, to the larger team and driving that vision into solid design deliverables. You must have a solid understanding of conversation design fundamentals. You will have an enormous opportunity to impact the customer experience, design, and implementation of features that will be used by millions of people every day. We're looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of ownership, and want to have fun while they make history. ### Key job responsibilities * Create world-class, user-centered conversation design definitions and specifications with consideration of market research, business requirements, customer feedback, and usability findings * Translate business requirements into use cases and high-level customer experience requirements * Design the architecture and interaction flow of conversation experiences, including multi-turn dialogues, context carryover, error recovery, escalation paths, and graceful fallback strategies * Write and iterate on system prompts, persona definitions, and starter prompts that guide Alexa+ behavior, tone, and response style across conversational surfaces * Develop and maintain conceptual diagrams, prototypes, and ready-to-implement design specifications or documentation * Develop quality guidelines, evaluation rubrics, and annotate dialog interactions for model training; participate in calibration sessions to ensure consistency * Work with product, data science, and engineering teams to assess and optimize new and existing features * Present high level strategy, patterns, and design work to the user experience team, product team, leadership, and external partners for review and feedback * Collaborate with other design team members on frameworks, processes, design systems, and best practices * Demonstrate leadership in driving design processes into the organization that help refine strategy * Identify and mitigate conversational risks including bias, toxicity, hallucination, and off-topic responses; contribute to guardrail design and topic allow-listing strategies ## At a glance - Posted by the employer: Aug 11, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 68 days - Location: US, CA, San Francisco[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10498850/senior-conversation-designer-devices-services-design-group) ## More jobs at Amazon ### [Applied Scientist, Center for Quantum Computing, Physical Design and Simulation](https://jobs.opennash.com/companies/amazon/jobs/7d5c1606240a20aef702/) US, CA, San Francisco ### [Applied Scientist, Superconducting Digital and Cryogenic Control Electronics,Center for Quantum Computing, Physical Design and Simulation, Enabling Technologies](https://jobs.opennash.com/companies/amazon/jobs/75686dd74f0212829ce3/) US, CA, San Francisco ### [Senior Design Program Manager, Prime Video](https://jobs.opennash.com/companies/amazon/jobs/8a1008c04b6899ced63a/) US, CA, San Francisco ### [Sr. Product Designer, Amazon Music Design](https://jobs.opennash.com/companies/amazon/jobs/ac8a82c23fafea93c83e/) US, CA, San Francisco ### [Sr. UX Manager, AI Services](https://jobs.opennash.com/companies/amazon/jobs/890fd113d00b48c4b767/) US, CA, San Francisco ## Similar jobs at other companies ### [Senior Conversation Designer - AI Conversation Design](https://jobs.opennash.com/companies/intuit/jobs/efa93af92fc97f7de8bd/) Intuit · Mountain View, California, United States +1 more ### [Pixel Watch Industrial Designer, Devices and Services](https://jobs.opennash.com/companies/alphabet/jobs/6c57a892d7edae4d4dc5/) Alphabet · Mountain View, CA, USA ### [Conversation Design, Senior Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/f71670387bda0e206137/) JPMorganChase · New York, NY, United States ### [UX Conversation Designer, Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/a5a055f22d9a273bd926/) JPMorganChase · Brooklyn, NY, United States ### [Senior Conversation Designer - Experience Design Center of Excellence](https://jobs.opennash.com/companies/ubs/jobs/0c06f397a85c70361f05/) UBS · United States [Jobs in San Francisco, CA](/locations/us/ca/san-francisco/)[Jobs in California](/locations/us-ca/)[Design jobs](/functions/design/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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