[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · San Francisco, CA # Customer Solutions Manager US, CA, San Francisco Manager or lead Listed on Amazon’s official careers site. Posted September 29, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10563949/customer-solutions-manager) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Customer Solutions Manager ## Job description AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions. As a CSM, you are a thought leader with a strategic, business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners. In this role, you will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives across the diverse portfolio of businesses, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units. At AWS we value critical thinking, self-motivation, and ability to thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences. ### Key job responsibilities - Execute a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team - Demonstrate excellent customer engagement skills and develop long term relationships based on excellence - Maintain a broad and in-depth knowledge and understanding of existing and developing technologies, to unlock opportunities for customers - Accelerate customer adoption through education and enablement - Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations - Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey - Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends ### About the team Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. ### Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. ### Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. ### Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. ### Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Internal job description ## At a glance - Posted by the employer: Sep 29, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 11, 2026 - Listed for: 12 days - Location: US, CA, San Francisco[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10563949/customer-solutions-manager) ## More jobs at Amazon ### [Customer Solutions Manager, ISV](https://jobs.opennash.com/companies/amazon/jobs/57db18ad697efd12ed62/) US, CA, San Francisco ### [Customer Solutions Manager, Media & Entertainment, TMEGS](https://jobs.opennash.com/companies/amazon/jobs/236e914fc027c8c5e13b/) US, CA, San Francisco ### [Member of Technical Staff, Frontier AI & Robotics](https://jobs.opennash.com/companies/amazon/jobs/d02fd77ef0ca3768aeeb/) US, CA, San Francisco ### [Member of Technical Staff - Hardware Science, Frontier AI & Robotics (FAR)](https://jobs.opennash.com/companies/amazon/jobs/818c07f1bc193c0f509c/) US, CA, San Francisco ### [Member of Technical Staff - Science, Frontier AI & Robotics (FAR)](https://jobs.opennash.com/companies/amazon/jobs/9e6bd974b673d3d7fed8/) US, CA, San Francisco ## Similar jobs at other companies ### [Specialist - Global Customer Solutions (Remote) in Chicago, Illinois, United States | Customer Solutions at United Airlines](https://jobs.opennash.com/companies/united-airlines-holdings/jobs/b23f4d145bb8ca109e27/) United Airlines Holdings · Chicago, Illinois, United States ### [Director Customer Programs and Solutions - Customer Policy & Solutions - Akron FirstEnergy Headquarters](https://jobs.opennash.com/companies/firstenergy/jobs/9843a27f645fb9b7f35c/) FirstEnergy · Akron, OH, United States ### [Customer Service Representative - Part-Time in Hawaii, Hawaii, United States | Customer Solutions at United Airlines](https://jobs.opennash.com/companies/united-airlines-holdings/jobs/c63f96cfe7014b164cb4/) United Airlines Holdings · Hawaii, United States ### [Customer Growth Associate, Google Customer Solutions (English)](https://jobs.opennash.com/companies/alphabet/jobs/ffb8cd2594b19712ce3f/) Alphabet · San Francisco, CA, USA +1 more ### [Customer Journey Engagement Director, Global Customer Solutions, MedTech Supply Chain](https://jobs.opennash.com/companies/johnson-johnson/jobs/e1a6a66ef26b9920f7ad/) Johnson & Johnson · Raritan, New Jersey, United States of America [Jobs in San Francisco, CA](/locations/us/ca/san-francisco/)[Jobs in California](/locations/us-ca/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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