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Amazon · IN, KA, Bengaluru

# ACES Manager, External Fufillment

IN, KA, Bengaluru Manager or lead Operations 

Listed on Amazon’s official careers site. Posted October 28, 2026. Check that it is still open and apply there.
[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10590889/aces-manager-external-fufillment)

[OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / ACES Manager, External Fufillment

## Job description

The ACES Manager will lead operational integration and change management initiatives for External Fulfillment (EF + ES) operations. This role serves as a critical bridge between business, technology, and operations teams, ensuring seamless implementation of new processes, programs, products, tools, and technologies. The ACES Manager will own end-to-end project execution from opportunity scoping through design, testing, pilot, roll-out, stabilization, and impact delivery.

This position requires strong stakeholder management, process excellence, and the ability to drive adoption of new standard work across a complex seller network while safeguarding operator experience and process workflows.

Key job responsibilities

1.

### Operations Integration & Change Management

- Provide operational inputs and requirements on solution design for new programs and process changes

- Review, finalize, and publish operator SOPs in standard documentation (START)

- Facilitate user experience testing and manage operational launches by coordinating with multiple stakeholders (Training, Operations, Business teams)

- Host briefing sessions with Operations leadership teams

2.

### Project Ownership & Execution

- Act as overall program owner for assigned projects, taking end-to-end responsibility from scoping to stabilization

- Develop project charters, define project scope, and create Work Breakdown Structures (WBS)

- Manage Catalyst for Change pipeline and ensure compliance with change management tenets

- Drive project execution through pilot, expansion, and pan-India launch phases

3.

### Metrics & Performance Management

- Define, review, and finalize operational success metrics for pilot, full launch, and sustenance phases

- Coordinate with Analytics teams for metrics measurement and reporting

- Track adoption and ensure stabilization of products/services before handover to Operations

4.

### Stakeholder Management & Communication

- Coordinate with Business, Last Mile/Middle Mile, S&OP, and other partner teams

- Manage training requests and support adoption drives across teams

- Develop and execute communication strategies for sellers, operations executives, regional teams, and senior leadership

- Support resolution of all issues raised by ground Operations teams

5.

### Process Excellence & Gatekeeper Role

- Review operator experience and process workflows to safeguard process integrity

- Ensure effectiveness of change management processes and maintain visibility of changes pre and post-implementation

## At a glance
- Posted by the employer: Oct 28, 2026
- First seen by OpenNash: Nov 1, 2026
- Last checked: Nov 1, 2026
- Listed for: 4 days
- Location: IN, KA, Bengaluru[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10590889/aces-manager-external-fufillment)

## Hiring at Amazon
- Open jobs: 19,174
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/)

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