[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · Seattle, WA # Sr. Customer Success Specialist, Applied AI, AWS WWSO CDS US, WA, Seattle Senior individual contributor Customer Support Listed on Amazon’s official careers site. Posted October 23, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10584831/sr-customer-success-specialist-applied-ai-aws-wwso-cds) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Sr. Customer Success Specialist, Applied AI, AWS WWSO CDS ## Job description This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is seeking an experienced Customer Success Specialist for Communication Developer Services (CDS), covering AWS End User Messaging and Amazon Simple Email Service (SES), with a focus on Applied AI. CDS lets customers reach their audiences across every major channel (email, SMS, RCS, push, and WhatsApp) at scale. As communication moves from one-way notifications toward conversational and agentic AI, customer success is where that transformation is realized in production. As a CDS Customer Success Specialist, you will be a strategic advisor who helps customers onboard, ramp, and optimize their messaging and AI-driven communication workloads, leading cross-functional field teams across sales, solutions architecture, partner, and product. The ideal candidate will have customer success, technical account management, or consulting experience with messaging, communications, or similar SaaS solutions (CPaaS, SMS/messaging, marketing technology, CRM/CDP), and a genuine interest in how AI is reshaping customer engagement. You bring technical depth, comfortable getting hands-on with the services, reasoning about architecture and integration, and guiding customers through configuration and troubleshooting, and you partner with Solutions Architects on the most specialized builds. You are passionate about customer advocacy and bring the voice of the customer into the product development process. ### Note on the Applied AI focus this role centers on leading customer adoption of AI-driven communication and realizing value from it — hands-on AI-practitioner experience (e.g. data scientist or ML engineer) is welcome but not the focus. ### Key job responsibilities - Serve as the primary point of contact for a portfolio of strategic customer accounts, acting as a strategic advisor and driving enterprise-wide adoption of CDS services. - Own onboarding and ramp. Drive time-to-first-value, remove technical and operational blockers, and coordinate with SA and support to get customers to production quickly. - Own the expand & churn motion. Monitor customer health and adoption, forecast usage, identify growth opportunities, and address at-risk accounts before churn, while meeting annual revenue and retention targets. - Guide customers adopting conversational and agentic-AI communication patterns, helping them apply AI-driven engagement responsibly on top of CDS channels. - Build repeatable, scalable assets such as playbooks, best-practices, and reusable programs, so adoption patterns work across your portfolio rather than one account at a time. - Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success. - Build customer skills and proficiency with CDS (deliverability, compliance, and multi-channel best practices). - Engage with senior stakeholders to understand the value proposition of CDS and uncover new areas of business value. - Develop account plans in conjunction with field teams, and work with partners and ISVs to extend reach and drive adoption of AWS solutions. A day in the life ### Your morning starts in your portfolio's health dashboard one account's send volume dipped, another stalled in onboarding. You jump on a working session with a Solutions Architect to clear a deliverability blocker and get a customer to production. Midday, you advise a customer's senior stakeholders on their roadmap from one-way messaging toward conversational and agentic AI on CDS channels, then build the account plan with your sales team. Afternoon, you turn a repeatable pattern into a playbook that scales across your portfolio, deliver a demo that unblocks another account, and bring the voice of the customer back to product. ### About the team We're the Communication Developer Services (CDS) go-to-market team, covering AWS End User Messaging and Amazon SES. Our mission is to help customers reach their audiences across every major channel, including email, SMS, RCS, and WhatsApp, at scale, and to guide them as communication shifts from one-way notifications toward conversational and agentic AI. We're a highly distributed team spread across many locations, and we work as one field unit alongside sales, solutions architecture, partners, and product. We value curiosity, customer obsession, and builders who turn what they learn with one customer into something the whole portfolio can use. ### Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. ### Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. ### Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. ### Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. ## At a glance - Posted by the employer: Oct 23, 2026 - First seen by OpenNash: Oct 25, 2026 - Last checked: Nov 8, 2026 - Listed for: 16 days - Location: US, WA, Seattle[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10584831/sr-customer-success-specialist-applied-ai-aws-wwso-cds) ## Hiring at Amazon - Open jobs: 21,930 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [Sr. Forecast Analyst, Amazon Customer Service](https://jobs.opennash.com/companies/amazon/jobs/0fd0721e7c1ab83a5a1a/) US, WA, Seattle ### [Sr. Forecasting Manager, Amazon Customer Service](https://jobs.opennash.com/companies/amazon/jobs/12bababccdeb65dcfc6c/) US, WA, Seattle ### [Sr. Delivery Consultant- GenAI/ML & Data Science, Professional Services, AWS Industries](https://jobs.opennash.com/companies/amazon/jobs/a1fd0b69350ccfc59e65/) US, WA, Seattle ### [Sr. Design Operations Manager, Amazon Ads - Brand Innovation Lab](https://jobs.opennash.com/companies/amazon/jobs/8809f998a18f604bd132/) US, WA, Seattle ## Similar jobs at other companies ### [Customer Success Analyst](https://jobs.opennash.com/companies/cardinal-health/jobs/edf289413bc7c73eaee4/) Cardinal Health · International ### [Client Success Officer](https://jobs.opennash.com/companies/jpmorganchase/jobs/81066f4c6d8b9b24d3be/) JPMorganChase · Charlotte, NC, United States ### [Client Success Officer](https://jobs.opennash.com/companies/jpmorganchase/jobs/9ea69b51e07df58f8b0a/) JPMorganChase · Chicago, IL, United States ### [Wholesale Payments Client Success Team Leader](https://jobs.opennash.com/companies/truist/jobs/a6f40557c9aa86a0c979/) Truist · Atlanta, Georgia, USA ### [Customer Success Account Manager](https://jobs.opennash.com/companies/microsoft/jobs/629017fa77a8d33f85bf/) Microsoft · United States, Multiple Locations [Jobs in Seattle, WA](/locations/us/wa/seattle/)[Jobs in Washington](/locations/us-wa/)[Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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