[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · MX, DIF, Mexico City # Sr PM, NCRC & Returns, OOC, LATAM CFX MX, DIF, Mexico City Senior individual contributor Retail & Store Listed on Amazon’s official careers site. Posted August 26, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10515538/sr-pm-ncrc-returns-ooc-latam-cfx) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Sr PM, NCRC & Returns, OOC, LATAM CFX ## Job description The Amazon Mexico team is looking for a talented, smart, and entrepreneurial Sr Product Manager to help us lead highly complex, high-impact initiatives that shape how millions of customers receive and return their orders from international fulfillment channels. This is a high-visibility role with leadership-level exposure. You will define and deliver products that require deep technical acumen, data analytics, strong business judgment, and an ability to work across a broad range of WW and Local stakeholders including tech, other product managers, operations, supply chain, software engineering, category, legal, taxes, and finance teams. We are looking for a leader with super-powers in analytics and getting things done (a not-that-frequent combination!). S/he should be a self-starter that thrives in ambiguity, with the ability to influence multi-functionally, and the willingness to roll up sleeves to execute in a dynamic environment. As an NCRC & Returns Sr. PM, you will lead initiatives to enhance the customer experience in returns, solve for delivery and returns defects, reduce the cost of returns, and minimize Amazon-controllable refunds and concessions. Your initiatives will shape strategy, drive customer satisfaction, and drive business growth and profitability across one of Amazon's most critical areas. The role focuses on identifying opportunities and gaps in concessions & returns policies, operating procedures, network and product/program's logic, while designing, developing and executing a comprehensive master plan with strategic initiatives to improve the way we serve our customers. A successful candidate will develop a strong understanding of our business and implement data-driven solutions with direct impact in Amazon's profitability. Key job responsibilities ### Strategic Solutions Development and Launch Drive customer-centric innovation, using data to deeply understand pain points and craft scalable solutions. You follow Amazon product development best practices and work backwards to identify gaps and defects in customers shopping journey. You make use of business research and statistical analysis. You identify emerging use cases and clarify how they differ from existing solutions. You are data-driven and understand the risk of action. You understand a broad range of analytics techniques and know when to use them. ### Program and Product Management Own the end-to-end product strategy, roadmap, and execution for key components of the Delivery and Returns Experience. Sr PM for launching programs, features and initiatives to improve returns experience, reduce defects and refunds, and manage portfolio once launched. Align product vision with long-term business goals and influence cross-functional teams to deliver on that vision. Standardize processes across different business units and align recommended processes with stakeholders. Support with a business perspective other supply chain initiatives. ### Continuous Improvement Own returns and concessions at a process and experience level. Define and monitor metrics, perform root cause analysis on defects and implement remediation; own continuous improvement strategy. Function as a main point of contact for escalations, coordinating multi-functionally to provide advice, implement solutions, and monitor resolution on concessions, abuse, defects and supply chain topics. ### About the team Joining the CFX team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment. ## At a glance - Posted by the employer: Aug 26, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 53 days - Location: MX, DIF, Mexico City[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10515538/sr-pm-ncrc-returns-ooc-latam-cfx) ## More jobs at Amazon ### [Incentives & SPN Manager, Out of Country - Cross border LatAm](https://jobs.opennash.com/companies/amazon/jobs/30951d048f94d648b6c4/) MX, DIF, Mexico City ### [Instock Manager, Softlines](https://jobs.opennash.com/companies/amazon/jobs/41ebd3d47b5a6a008d53/) MX, DIF, Mexico City ### [Instock Specialist, SSD Mexico](https://jobs.opennash.com/companies/amazon/jobs/7c7d89484d770cacf6b2/) MX, DIF, Mexico City ### [MX Delivery Experience Sr PM, MX CFX](https://jobs.opennash.com/companies/amazon/jobs/c1889c67d03018990a65/) MX, DIF, Mexico City ### [Manager, Instock Managers, Global Retail Import](https://jobs.opennash.com/companies/amazon/jobs/b85973d95772fc8c5c66/) MX, DIF, Mexico City ## Similar jobs at other companies ### [Inventory Control Coordinator - Specialty Returns](https://jobs.opennash.com/companies/cvs-health/jobs/54bcd9367234cc26d887/) CVS Health · Monroeville, PA ### [Senior Expert Returns Management Europe (m/f/x)](https://jobs.opennash.com/companies/deutsche-post/jobs/86019eb88ff67ce5a629/) Deutsche Post · Bonn, Nordrhein-Westfalen, Germany ### [Latam International Freight Sourcing Specialist](https://jobs.opennash.com/companies/cargill/jobs/fc3627a5f96d2f5c0ea9/) Cargill · São Paulo, Brazil ### [Latam-Spanish Language Specialist](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/18e0252126bafdb86eb3/) Thermo Fisher Scientific · Remote, Argentina ### [Practicante Profesional de Talent Acquisition LATAM](https://jobs.opennash.com/companies/sgs/jobs/37509aae90790a774769/) SGS · Callao, Peru [Retail & Store jobs](/functions/retail-store/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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