[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · IN, TS, Hyderabad # IT Support Associate, IT Services Variable IN, TS, Hyderabad IT & Infrastructure Listed on Amazon’s official careers site. Posted October 7, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10571864/it-support-associate-it-services-variable) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / IT Support Associate, IT Services Variable ## Job description The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazon's desktops, laptops, mobile devices, network services and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to employees’ technical issues. Additionally, they manage all the on-premise infrastructure including servers, network device, telephony and printers. Amazon.com is looking for a dynamic and motivated IT Support Engineer to join their IT Services Team. If you are customer-focused with strong problem-solving skills and have experience with Chrome OS and Windows environments, we want to talk with you. As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon’s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession. ### Key job responsibilities - Provide ticket-based, walk-up and remote Helpdesk support for Amazon’s growing multi-site user base and environments. - Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues. - Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling. - Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services. - Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues. - Research, procure, vet and deploy new hardware and software solutions. ### A day in the life Seeking a customer-focused IT Support Associate who excels in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance, while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests, displaying innovation, energy, and adaptability in new processes. They must be self-motivated, able to work independently with minimal supervision, and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity, commitment to team success, and an initiative in delivering hands-on IT support across all platforms. ## At a glance - Posted by the employer: Oct 7, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 11 days - Location: IN, TS, Hyderabad[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10571864/it-support-associate-it-services-variable) ## More jobs at Amazon ### [IT Support Associate](https://jobs.opennash.com/companies/amazon/jobs/73545d375d9b40b9ece8/) IN, TS, Hyderabad ### [Principal Strategist, Energy & Water Infrastructure, Energy & Water - Asia Pacific Region](https://jobs.opennash.com/companies/amazon/jobs/d47e6ee9300661869ba7/) IN, TS, Hyderabad ### [AHS Compliance Spec - English & German, Account Health Support](https://jobs.opennash.com/companies/amazon/jobs/c50b31e1789aaf4c4c6c/) IN, TS, Hyderabad ### [AHS Compliance Spec - English & Spanish, Account Health Support](https://jobs.opennash.com/companies/amazon/jobs/d35bdf1dd6cbeb91bda6/) IN, TS, Hyderabad ## Similar jobs at other companies ### [Senior Professional, Global Sales Variable Compensation](https://jobs.opennash.com/companies/hitachi/jobs/60c139742ca15ab0f6ee/) Hitachi · Pune, MH, India ### [Senior Legal Analyst - Annuities and Variable Products (Hybrid)](https://jobs.opennash.com/companies/aegon/jobs/b478ccb5edba8889e5c8/) Aegon ### [Radiologic Technologist (Flex Schedule, Variable Shift) $20,250 Bonus](https://jobs.opennash.com/companies/munson-healthcare/jobs/88aab20cf9f3514fba08/) Munson Healthcare ### [Registered Nurse (RN) or Licensed Practical Nurse (LPN) - Long Term Care - Variable Shift](https://jobs.opennash.com/companies/munson-healthcare/jobs/92a45c869f7ecd574493/) Munson Healthcare ### [Principal Consultant Support Services](https://jobs.opennash.com/companies/ntt/jobs/67a120e3bb4648658693/) NTT · Paris, France OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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