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Amazon · IN, TS, Hyderabad

# Program Ops Manager, EU FBA

IN, TS, Hyderabad Manager or lead Retail & Store 

Listed on Amazon’s official careers site. Posted October 19, 2026. Check that it is still open and apply there.
[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10582604/program-ops-manager-eu-fba)

[OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Program Ops Manager, EU FBA

## Job description

Amazon currently seeks a creative, dynamic, and experienced Program and Process Improvement Individual to join our EU FBA Support Operations team and drive organization's transformation through Seller Experience, Escalations and automation initiatives. This role will drive strategic change management, oversee organization process and spearhead programs and drive close execution coordination while ensuring seamless integration of AI solutions.

A successful candidate must be able to work independently, thrive in ambiguous environments, effectively influence internal/external partners at all levels of the organization. This role will particularly suit someone with a strong innovative mindset, relationship building skills, operational excellence, superior project management capabilities, and strong stakeholder management experience.

Some of the qualities that we are looking for: you are results-oriented (and have a track record of repeatedly delivering great results); you are an innovator (and have already proven it); you have the intellect and horsepower to solve really complex problems (some may say impossible to solve); you are an owner, and do what it takes to make your team successful; you have relentlessly high standards (some may say too high); you are customer obsessed; you operate well in an ambiguous environment; and finally, you have a burning desire to be a part of something really big.

### Key job responsibilities

Develop and manage data driven analysis by coordinating with wider organization and set goals, track progress and report in weekly, monthly and quarterly business reviews.
- Drive complex strategic projects that deliver significant improvements in Seller Experience, productivity, and lowest cost-to-serve for Selling Partners and Amazon
- Collaborate with program stakeholders to clarify requirements and objectives. Write business requirements documents and ensure clear communication and coordination of requirements to the business and development teams.
- Establish business goals, as well as supporting metrics and key performance indicators (KPI) for success
- Build and maintain strong relationships with key stakeholders across global product, program and operational teams to build scalable solutions
- Assess escalation eligibility, severity, seller impact, and urgency; prioritise cases against agreed tiered SLAs.
- Dive deep into case histories, operational data, financial records, and stakeholder inputs to establish facts and identify root causes.
- Develop investigation and resolution plans with clear actions, named owners, dependencies, and timelines.
- Resolve ownership gaps, challenge incomplete findings, and escalate blocked decisions with evidence and recommended next steps.

### A day in the life

A typical day will focus on reviewing daily metrics, inflow and status of initiatives to improve Seller Experience and reduce Cost to Serve for Sellers and for Amazon, analyzing data to drive efficiency improvements, and collaborating with global teams to enhance seller services. They'll split their time between identifying process gaps, performing escalations and driving daily executions cultivating AI/automation and program management spirit, working with team, implementing process improvements using Lean/Six Sigma methods, and developing Automation solutions to reduce costs while improving service quality for Amazon's selling partners.

## At a glance
- Posted by the employer: Oct 19, 2026
- First seen by OpenNash: Oct 25, 2026
- Last checked: Nov 8, 2026
- Listed for: 20 days
- Location: IN, TS, Hyderabad[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10582604/program-ops-manager-eu-fba)

## Hiring at Amazon
- Open jobs: 21,930
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/)

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