[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · Seattle, WA # Principal Business Intelligence Engineer, Amazon Customer Service US, WA, Seattle Senior individual contributor Data & Analytics Listed on Amazon’s official careers site. Posted September 15, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10543918/principal-business-intelligence-engineer-amazon-customer-service) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Principal Business Intelligence Engineer, Amazon Customer Service ## Job description Customer Experience Products (CXP) is the technology organization behind Amazon's customer service, building and managing the self service tooling, chatbot and voicebot experiences, and quick resolution paths that help customers solve problems faster. The CXP Data & Analytics team exists to answer a foundational question: who is our customer, what do they need, and how do we serve them better? We own the end to end data ecosystem that enables scientists, product managers, and business leaders across CXP to understand customer journeys, measure operational performance, and build the personalized, intelligent support models that define the future of customer service at Amazon scale. We are looking for a Principal Business Intelligence Engineer to set the technical vision for how CXP creates value from data. You will architect the data systems and governance frameworks that underpin a VP level organization, define what "data as a product" means in practice for CXP, and tackle the hardest analytical challenges head on: defining who our customer is, mapping the full customer journey across channels, building the data foundations for personalized support models, ensuring metric integrity at scale, and designing the integration patterns that connect traditional BI to GenAI and ML powered automation. You will influence across science, product, and engineering teams, mentor a team of BIEs, and present strategy directly to senior leadership. If you want to shape how one of the world's largest customer service organizations understands its customers and transforms every interaction, this is the role. ### Key job responsibilities - Define the customer and map the journey. Build the data models and analytical frameworks that give CXP a unified view of the customer journey across every channel (chat, voice, home page). - Build the data foundation for personalized support. Own the curated data products (customer profiles, interaction histories, intent signals, resolution patterns) that enable CXP to tailor the experience based on customer context. - Own the technical architecture and roadmap for CXP's analytics data ecosystem, including pipeline orchestration, schema design, data quality monitoring, and the integration layer feeding BI and AI/ML systems. - Operationalize "data as a product" with clear ownership, freshness SLAs, lineage, and governance standards that scale across multiple director organizations. - Drive metric integrity by establishing canonical definitions, reconciling data sources, and building validation frameworks leadership can trust. - Lead cross functional alignment with Science, Product, and Engineering teams on data modeling standards and integration patterns. - Make high judgment technical decisions on modeling trade offs, build vs. buy, and cost/performance optimization. - Mentor and raise the bar for a team of BIEs in analytics best practices, governance, and AI/ML application. - Communicate strategy to Director and VP level leadership through narratives and design documents. ## At a glance - Posted by the employer: Sep 15, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 8, 2026 - Listed for: 54 days - Location: US, WA, Seattle[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10543918/principal-business-intelligence-engineer-amazon-customer-service) ## Hiring at Amazon - Open jobs: 21,930 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [Principal Database Engineer, Distributed SQL](https://jobs.opennash.com/companies/amazon/jobs/f163641e5c327f72d511/) US, WA, Seattle ### [Principal Product Manager – Technical, AWS Data & Analytics](https://jobs.opennash.com/companies/amazon/jobs/2b93d378287ef31f4e04/) US, WA, Seattle ### [Principal CSM-T, EC2 Capacity](https://jobs.opennash.com/companies/amazon/jobs/20f0dbed1d7ee70917a0/) US, WA, Seattle ### [Principal Customer Success Specialist - Business Outcomes, Customer Success Center of Excellence, AWS Specialist and Partner Organization](https://jobs.opennash.com/companies/amazon/jobs/20a1f163c0d464a4fa02/) US, WA, Seattle ### [Principal Design Technologist, AWS Search, Security, Observability, & Governance](https://jobs.opennash.com/companies/amazon/jobs/d0fb43fc382bdcb3e377/) US, WA, Seattle ## Similar jobs at other companies ### [Senior Principal Strategy & Market Intelligence Lead](https://jobs.opennash.com/companies/bae-systems/jobs/c9b43f0f2ab801ecebfa/) BAE Systems · Falls Church, Virginia, United States ### [Principal / Master Principal Cloud Architect- Oracle Government, Defense & Intelligence](https://jobs.opennash.com/companies/oracle/jobs/b8010949520919430e48/) Oracle · Reston, VA, United States ### [Principal Data/Business Intelligence Engineer](https://jobs.opennash.com/companies/coherent/jobs/9a746506f3659805a765/) Coherent · Santa Clara, CA, United States ### [Principal Engineer, Ford Pro Intelligence](https://jobs.opennash.com/companies/ford-motor/jobs/3d48085c178b87f9b849/) Ford Motor · United States ### [Principal Compensation Analyst – Market Intelligence & Analytics, Data Centers](https://jobs.opennash.com/companies/oracle/jobs/a24718af82fd47d9e811/) Oracle · Nashville, TN, United States [Jobs in Seattle, WA](/locations/us/wa/seattle/)[Jobs in Washington](/locations/us-wa/)[Data & Analytics jobs](/functions/data-analytics/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.