[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · Arlington, VA # Customer Insights Lead, Global Logistics Domestic First Mile US, VA, Arlington Manager or lead Supply Chain & Logistics Listed on Amazon’s official careers site. Posted August 20, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10508185/customer-insights-lead-global-logistics-domestic-first-mile) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Customer Insights Lead, Global Logistics Domestic First Mile ## Job description We are looking for a Product Marketing Manager to serve as the Customer Insights Lead for our inbound freight and fulfillment programs (WePay and the Partnered Carrier Program). This role is the team's authority on who our shippers are, what they need, and why they adopt or churn — translating a fragmented picture of seller and vendor behavior into the insight that drives our product roadmap, commercial engagement model, and annual planning narratives (OP1/OP2, MBR/WBR, and leadership reviews). You will own the "voice of the shipper" end to end: sizing opportunity, segmenting the book, surfacing the barriers that keep sellers off-program, and packaging those findings into crisp, data-anchored narratives that senior leaders use to make investment decisions. This is a high-visibility role for a builder who is equally comfortable in the data and on the page. Key job responsibilities ### Own the customer insights charter for WePay/PCP build and maintain the segmentation, opportunity-sizing, and adoption-driver models that define how we prioritize sellers and shippers. Author the customer-facing narrative inputs to OP1/OP2, MBR, and executive reviews — turning adoption, opportunity, and churn data into clear, defensible written documents in Amazon's writing style. Run structured voice-of-customer work (surveys, interviews, win/loss, escalation mining) and synthesize it into actionable themes for product, BD, and account management partners. Partner with BI and analytics to define the metrics and cohorts that measure adoption health, attrition risk, and addressable opportunity; ensure every number in a leadership doc ties to a source and a date. ### Translate insight into action recommend where the commercial and product teams should focus, and quantify the expected impact of each play. Track the competitive and market landscape (3P carriers, alternative fulfillment paths) and keep leadership current on how shipper preferences are shifting. Serve as the connective tissue across Product, BD, Account Management, and Operations — ensuring one shared, evidence-based understanding of the customer. ### A day in the life You might start by pressure-testing a segmentation cut with the BI team, send a CSAT survey over coffee, spend the midday drafting the customer section of an OP1 narrative, and close the day walking a product leader through why a specific shipper cohort is churning and what it would take to win them back. You are the person the org turns to when someone asks "but what does the customer actually want here?" — and you answer with data, not opinion. ### About the team Global Logistics goal is to build and grow Amazon's inbound freight programs that let sellers and vendors ship to our fulfillment network on Amazon-partnered rates and service. ## At a glance - Posted by the employer: Aug 20, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 59 days - Location: US, VA, Arlington[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10508185/customer-insights-lead-global-logistics-domestic-first-mile) ## More jobs at Amazon ### [Contracts Manager, GES Contracts](https://jobs.opennash.com/companies/amazon/jobs/b98106efc1e898f97a76/) US, VA, Arlington ### [Program Manager II, Amazon Customs and Trade, Amazon Customs and Trade](https://jobs.opennash.com/companies/amazon/jobs/2549a7bcd7055b86b012/) US, VA, Arlington ### [Senior Category Manager - Global Health & Safety Procurement, Global Procurement Organization (GPO)](https://jobs.opennash.com/companies/amazon/jobs/3eccc45016518156e83c/) US, VA, Arlington ### [Senior Program Manager, Global Corporate Procurement](https://jobs.opennash.com/companies/amazon/jobs/1ec05443b5debcc1de61/) US, VA, Arlington ### [Senior Program Manager, In-Life Services](https://jobs.opennash.com/companies/amazon/jobs/f897e481a2d82f8c84de/) US, VA, Arlington ## Similar jobs at other companies ### [Marketing Manager, Customer Insights](https://jobs.opennash.com/companies/lowes/jobs/4b517d04f4767db5a2d8/) Lowe's · Mooresville, NC ### [Manager, Marketing Research - Customer & Competitive Insights](https://jobs.opennash.com/companies/autozone/jobs/83f647eefb28f133e258/) AutoZone · Memphis, TN, United States ### [Manager, Customer Insights - Lowe's Media Network](https://jobs.opennash.com/companies/lowes/jobs/ba616070e446140d87ae/) Lowe's · Mooresville, NC ### [Principal Product Managers-Security: Customer Voice and Product Insights](https://jobs.opennash.com/companies/microsoft/jobs/516783ba6ecb1654e349/) Microsoft · United States, Washington, Redmond ### [ADP/U-2 Global Sustainment Supply Operations & Logistics Associate Manager - Level 4](https://jobs.opennash.com/companies/lockheed-martin/jobs/0e77d51d275770317449/) Lockheed Martin · Palmdale, CA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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