[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · New York, NY # Program Manager II, Delivery Quality & Process Integration, NA Grocery Delivery US, NY, New York Manager or lead Manufacturing & Production Listed on Amazon’s official careers site. Posted September 23, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10558386/program-manager-ii-delivery-quality-process-integration-na-grocery-delivery) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Program Manager II, Delivery Quality & Process Integration, NA Grocery Delivery ## Job description Join Amazon's NA Grocery Delivery team as a Program Manager, where you will serve as the central point of contact on the delivery team for driving initiatives that streamline upstream operations processes critical to Sub Same Day Grocery (SSD-G) delivery outcomes. In this role, you will bridge the gap between station operations, fulfillment processes, and last mile delivery, ensuring that upstream workflows are optimized to support delivery timeliness, order quality, and SLA compliance. As the owner of SSD-G delivery process operations integration, you will identify and track KPIs across the end-to-end delivery pipeline, surface gaps where upstream process breakdowns drive downstream delivery defects, and work cross-functionally to design and implement solutions. This includes owning the identification of virtual-physical mismatches that create delivery failures, monitoring order damage and quality metrics, and driving accountability for key SLA compliance across partner teams. You will ideate, create, design, and drive completion of deliverables that structurally improve the connection between upstream operations and delivery outcomes. ### Key job responsibilities - Define and maintain the metrics framework that connects upstream process performance to SSD-G delivery outcomes. - Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams. - Build reporting and dashboards that provide visibility into upstream process health and escalate emerging risks. - Drive deliverables end-to-end, from scoping and design through execution and sustained performance tracking. ### A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! ## At a glance - Posted by the employer: Sep 23, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 25 days - Location: US, NY, New York[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10558386/program-manager-ii-delivery-quality-process-integration-na-grocery-delivery) ## More jobs at Amazon ### [Account Executive, Commercial, Manufacturing & Industrials, Amazon Business](https://jobs.opennash.com/companies/amazon/jobs/1d1eac153026029a2fe7/) US, NY, New York ### [Principal Solutions Architect, AGS Automotive & Manufacturing](https://jobs.opennash.com/companies/amazon/jobs/46b6c02162df9f7403bf/) US, NY, New York ### [Program Manager II, Delivery Quality & Process Integration, NA Grocery Delivery, SSD-G Delivery](https://jobs.opennash.com/companies/amazon/jobs/7372b945f8cdb659f69c/) US, NY, New York ### [Senior Manufacturing Engineer, Fauna](https://jobs.opennash.com/companies/amazon/jobs/e19a03fec45e91f6dae7/) US, NY, New York ### [Senior Quality Engineer, Fauna](https://jobs.opennash.com/companies/amazon/jobs/e73884bf3bebbd1bb9d3/) US, NY, New York ## Similar jobs at other companies ### [Director, Sikorsky Program Quality and Supplier Quality](https://jobs.opennash.com/companies/lockheed-martin/jobs/f9ff6111b26830f0dc86/) Lockheed Martin · Stratford, CT ### [Principal Quality Engineer - Program Quality](https://jobs.opennash.com/companies/bae-systems/jobs/6859a98ca965a70c31cd/) BAE Systems · Maple Grove, Minnesota, United States ### [Staff Process Quality Engineer (E4)](https://jobs.opennash.com/companies/lockheed-martin/jobs/d796f58071ed1d325526/) Lockheed Martin · Goleta, CA ### [Program Delivery Coordinator, Expressions](https://jobs.opennash.com/companies/jones-lang-lasalle/jobs/be0e35b1f34ee078d50a/) Jones Lang LaSalle · Bellevue, WA ### [Quality Process Technician](https://jobs.opennash.com/companies/eaton/jobs/da839d02ba501135b413/) Eaton · El Paso, Texas, USA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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