[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · Bellevue, WA # Trust and Privacy TPM, Devices & Services Trust, Privacy, and Accessibility US, WA, Bellevue Listed on Amazon’s official careers site. Posted November 4, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10592049/trust-and-privacy-tpm-devices-services-trust-privacy-and-accessibility) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Trust and Privacy TPM, Devices & Services Trust, Privacy, and Accessibility ## Job description Devices & Services Trust, Privacy and Accessibility (TPA) is responsible for maintaining and raising the trust bar for Amazon customers across 30+ Devices and Services. We offer horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency while reducing trust risks, and enable partner teams to innovate with appropriate guardrails for privacy, safety and appropriateness, creative content, fairness, veracity, security, and accessibility. As we expand our scope into trust incident response and crisis management, we are growing the team to address trust risks across our devices and services portfolio. The TPA team is seeking a Technical Program Manager to join our Trust Incident & Crisis Management function. In this role, you will manage incident response for high-severity, trust-impacting events, from intake through containment, mitigation, and closure, operating the mechanisms, playbooks, and metrics that keep this an always-on operation. You will act as incident manager during active events, drive escalations with urgency, keep stakeholders aligned, and write clear briefs for senior leadership. This is a high-impact, high-visibility position that directly protects customer trust across our products and services, and partners with our India-based incident leads to sustain continuous, cross-time-zone (follow-the-sun) coverage. A successful candidate will have a strong background driving cross-functional programs, solid program-management, technical problem-solving, and communication skills, and be comfortable operating at a technical level with both technical and non-technical stakeholders. You should understand systems and trade-offs well enough to ask the right questions and support sound decisions, derive insights from complex data, write clear business documents, and hold partner teams accountable to shared commitments through to closure. The ability to stay detail-oriented and decisive under pressure will be critical to success in this role. ### Key job responsibilities - Own the end-to-end response for assigned trust-impacting incidents by defining scope and success criteria, proactively identifying and mitigating risks across dependent teams, and driving each case to closure within SLA. - Set up incident rooms for high-severity events; triage, classify, escalate, and coordinate response under pressure using established severity matrices. - Partner with engineering and product stakeholders to understand system architecture, data flows, and design trade-offs, ensuring remediation meets scalability, performance, and operational standards. - Drive root-cause analysis and post-mortems (correction-of-error), track corrective and preventative actions across Engineering and Product through to closure, and prepare incident narratives, escalation briefs, and status updates for leadership. - Evaluate opportunities to apply generative artificial intelligence tools and process improvements to streamline detection and triage workflows, while mentoring peers and contributing to team hiring efforts. ### A day in the life As a Technical Program Manager on the Trust Incident & Crisis Management team, you will work on high-impact, high-visibility programs that directly protect our customers. You start your day triaging newly reported issues across trust surfaces and picking up open incidents and corrective actions. During an active event you step into the incident-manager role: classify severity, coordinate the response, assign clear ownership for each action, and keep every item moving to closure within SLA. Between events you run post-incident reviews, keep playbooks and dashboards current, and partner with Engineering and Product to embed trust-by-design practices upstream. You collaborate across trust, privacy, accessibility, security, engineering, legal, and product teams to drive these programs from intake to resolution. ### About the team Our Trust Incident & Crisis Management function sits within Devices & Services Trust, Privacy and Accessibility (TPA), building the programs and services at Amazon scale that grow customer trust, create mechanisms to meet evolving regulatory objectives, and ensure our partners can fulfill their trust obligations without disruption. We run a single, consistent, always-on operating model for high-severity, trust-impacting events: detection, coordination, containment, and crisis response. This is a newly expanded area of investment, so it is a great time to join and help shape how we build out this capability. We value collaboration, continuous learning, and operational rigor, and we support new members in an environment that celebrates knowledge sharing and mentorship. ## At a glance - Posted by the employer: Nov 4, 2026 - First seen by OpenNash: Nov 8, 2026 - Last checked: Nov 8, 2026 - Listed for: 4 days - Location: US, WA, Bellevue[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10592049/trust-and-privacy-tpm-devices-services-trust-privacy-and-accessibility) ## Hiring at Amazon - Open jobs: 21,930 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [Technical Program Manager, RBKS](https://jobs.opennash.com/companies/amazon/jobs/437257391fe5e0018658/) US, WA, Bellevue ### [Trust and Privacy Technical Program Manager, Devices & Services Trust, Privacy, and Accessibility (TPA)](https://jobs.opennash.com/companies/amazon/jobs/5f7997c8df3df8c162b0/) US, WA, Bellevue ### [US Field Services Lead, Amazon Leo](https://jobs.opennash.com/companies/amazon/jobs/eb9e6b52f6cea5000de5/) US, WA, Bellevue ### [Technical Program Manager III, WHS Data](https://jobs.opennash.com/companies/amazon/jobs/c175f7dc1a4b082aad41/) US, WA, Bellevue ### [Technical Program Manager, AFT Outbound Flow](https://jobs.opennash.com/companies/amazon/jobs/1c819428946d3d310646/) US, WA, Bellevue ## Similar jobs at other companies ### [Principal Technical Program Manager (TPM) - Engineering Operations](https://jobs.opennash.com/companies/microsoft/jobs/24a9c0bc4ad5bebea892/) Microsoft · United States, Washington, Redmond ### [TPM Manager I](https://jobs.opennash.com/companies/ecolab/jobs/7f9580946519e0ecf0b8/) Ecolab · Martinsburg, West Virginia, United States of America ### [Project Manager - Trade Promotion Management (TPM) Implementations](https://jobs.opennash.com/companies/ntt/jobs/f808ab6f0840d456b007/) NTT · Dallas, TX, US, United States ### [TPM, AI Data Infra & Systems](https://jobs.opennash.com/companies/microsoft/jobs/d7422b32fb7f8ba1ec01/) Microsoft · United States, California, Mountain View, Washington, Redmond ### [OSS TPM](https://jobs.opennash.com/companies/infosys/jobs/c0e93db1955cddadb94a/) Infosys · Raleigh, NC [Jobs in Bellevue, WA](/locations/us/wa/bellevue/)[Jobs in Washington](/locations/us-wa/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.