[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · GB, Swansea # Second Line Support Engineer, Veeqo GB, Swansea Operations Listed on Amazon’s official careers site. Posted October 21, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10585095/second-line-support-engineer-veeqo) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Second Line Support Engineer, Veeqo ## Job description As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers. ### Key job responsibilities - Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate. - Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution. - Develop internal documentation and systems to help the support team improve their technical knowledge and troubleshooting ability ### About the team Veeqo ([https://www.veeqo.com/](https://www.veeqo.com/)) is Amazon’s Free Shipping and Inventory Management Software, allowing Amazon sellers to manage orders across a range of ecommerce websites and marketplaces and purchases shipping labels with the lowest commercial rates from major shipping carriers. We are a transparent, collaborative organization that values driven, adaptable team members focused on getting the job done. We all approach every task with passion - no matter the scale. Our friendly, supportive team works hard but prioritizes a healthy work-life balance. We care about your personal life, family, and interests outside of work. The office has a relaxed and welcoming atmosphere (and is dog-friendly!). We also organize monthly social events for the team to help bond and enjoy each other's company in a more casual setting. The following article and video illustrates a bit more about Veeqo: [https://www.aboutamazon.co.uk/news/job-creation-and-investment/meet-veeqo-the-swansea-based-company-bringing-tech-jobs-to-wales](https://www.aboutamazon.co.uk/news/job-creation-and-investment/meet-veeqo-the-swansea-based-company-bringing-tech-jobs-to-wales) ## At a glance - Posted by the employer: Oct 21, 2026 - First seen by OpenNash: Oct 25, 2026 - Last checked: Nov 1, 2026 - Listed for: 11 days - Location: GB, Swansea[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10585095/second-line-support-engineer-veeqo) ## Hiring at Amazon - Open jobs: 19,174 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [Technical Writer, Veeqo](https://jobs.opennash.com/companies/amazon/jobs/1b11feccfaf526b0ca8d/) GB, Swansea ### [Operations & Logistics Internship, Amazon Logistics](https://jobs.opennash.com/companies/amazon/jobs/f009ce55d9b089d11d82/) GB, Swansea ### [Principal Product Marketing Manager, Veeqo](https://jobs.opennash.com/companies/amazon/jobs/c8309aad978e244a79b6/) GB, Swansea ### [Senior Workplace Health and Safety Manager](https://jobs.opennash.com/companies/amazon/jobs/55648a6beec0177ddbab/) GB, Swansea ### [2027 Area Manager Intern, Amazon Operations](https://jobs.opennash.com/companies/amazon/jobs/3201fb0b229a8bef6c18/) EG, Cairo ## Similar jobs at other companies ### [Sr. Product Line Support Engineer](https://jobs.opennash.com/companies/eaton/jobs/95f8d06a7ea06b0b5392/) Eaton · Haina, DOM ### [Product Line Support Specialist](https://jobs.opennash.com/companies/cargill/jobs/d09ab43a8aa03eb59627/) Cargill · Melbourne, Australia ### [Team lead SAP security – security second line IT](https://jobs.opennash.com/companies/asml-holding/jobs/663415f3ffd296f4f633/) ASML Holding · Veldhoven, Netherlands ### [EHS Specialist - Second Shift](https://jobs.opennash.com/companies/siemens/jobs/f6b31d4ecf803215d3e8/) Siemens ### [ERP Second Level Support (RUN) – Analyst (Services)](https://jobs.opennash.com/companies/vertiv-holdings/jobs/fb019f9965696b1e0740/) Vertiv Holdings · Pune, India OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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