[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · IN, KA, Bengaluru # Program Manager, Amazon Now, GSF - Last Mile Program IN, KA, Bengaluru Manager or lead Operations Listed on Amazon’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10581101/program-manager-amazon-now-gsf-last-mile-program) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Program Manager, Amazon Now, GSF - Last Mile Program ## Job description Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams? Amazon's Quick Commerce and SSD organization is looking for a detail-oriented, self-driven Program Manager I to own the end-to-end payments lifecycle for our ultra-fast delivery programs — SSD, Fresh, and Now. This role is the single-threaded owner for finance approvals, payment partner connects, and dispute resolution across these rapidly scaling channels. You will work at the intersection of operations, finance, and external partners — ensuring that every payment commitment is honored on time, every dispute is resolved with urgency, and every partner relationship is strengthened through transparent communication. This is a high-visibility, high-cadence role in one of Amazon's fastest-growing business verticals. Key job responsibilities You will be responsible for: 1. ### Finance Approvals Own the end-to-end finance approval process for SSD, Fresh, and Now programs. Track approval SLAs, ensure timely submission of invoices, and escalate stuck or overdue approvals to maintain payment timeliness. 2. ### Partner Connects Serve as the primary point of contact for payment-related partner interactions. Manage regular partner connect cadences, address payment queries, share payment summaries, and maintain transparent communication with delivery and logistics partners. 3. ### Dispute Resolution Own the dispute management lifecycle — from intake to investigation to resolution. Research disputes, coordinate with Finance Partners, Pricing, Compensation, and Operations teams to drive timely and accurate resolutions. Maintain dispute trackers, identify root causes, and implement corrective actions to reduce recurrence. 4. ### Payment Operations Monitor weekly/monthly payment cycles, reconcile invoices, track payment holds, and ensure accurate and on-time disbursements. Flag anomalies and work cross-functionally to resolve payment exceptions. 5. ### Process Improvement Identify gaps and inefficiencies in the payments workflow. Develop and iterate SOPs, build automation where possible, and contribute to reducing manual touchpoints in the approval and dispute processes. 6. ### Reporting & Metrics Maintain dashboards and WBR/MBR inputs for payment health metrics — including approval cycle times, dispute aging, resolution rates, and partner satisfaction. Provide regular status updates to leadership. ### About the team IN GSF Last Mile team supports three business lines: Amazon Now (Quick Commerce), Sub Same Day Deliveries (SSD) and Ultra Fast Fresh (UFF). Sub Same Day specializes in local fulfillment via Same day delivery with 2 & 4-hour delivery windows. Amazon Now supports 10-25 minutes delivery of everyday essentials including groceries, electronics, OTC, and household consumables. ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 2 days - Location: IN, KA, Bengaluru[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10581101/program-manager-amazon-now-gsf-last-mile-program) ## More jobs at Amazon ### [BIE II, Amazon Now Quick Commerce](https://jobs.opennash.com/companies/amazon/jobs/65d72417a960cb505c89/) IN, KA, Bengaluru ### [Business Analyst I, Amazon Pay](https://jobs.opennash.com/companies/amazon/jobs/5caaf8ba5c5f24e17f6b/) IN, KA, Bengaluru ### [Business Analyst I, CMT](https://jobs.opennash.com/companies/amazon/jobs/93a3432084f340e34cf5/) IN, KA, Bengaluru ### [Business Analyst I, WHS WESE](https://jobs.opennash.com/companies/amazon/jobs/39d7e3db244446c1a67b/) IN, KA, Bengaluru ### [Business Analyst II, Account Integrity](https://jobs.opennash.com/companies/amazon/jobs/4ea45b7a6de05b3e20e5/) IN, KA, Bengaluru ## Similar jobs at other companies ### [Service Now](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/4a4fc3e82ff95a1827ed/) Tata Consultancy Services · Trivandrum ### [Consultant Tech Lead - Service Now Discovery Infra Administrator - Service Now Discovery Infra Administrator](https://jobs.opennash.com/companies/societe-generale/jobs/07b232736607a3eb0893/) Société Générale · Bangalore, India ### [Now Hiring: Intern - Bioinformatics in Geneva, Switzerland @ Labcorp](https://jobs.opennash.com/companies/labcorp-holdings/jobs/1979e3492e7a7da10715/) Labcorp Holdings · Geneva, Switzerland ### [Now Hiring: Assoc Data Analyst in Bengaluru, India @ Labcorp](https://jobs.opennash.com/companies/labcorp-holdings/jobs/403d46a5bad4b0b9fbc2/) Labcorp Holdings · Bengaluru, India ### [GSF LEA Senior Finance Analyst](https://jobs.opennash.com/companies/johnson-johnson/jobs/26445226e8b9cbf55fa0/) Johnson & Johnson · Bangalore, Karnataka, India [Operations jobs](/functions/operations/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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