[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · Herndon, VA # AWS Optics Support Engineer, AWS Optics Support Engineering US, VA, Herndon Operations Listed on Amazon’s official careers site. Posted October 7, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10571388/aws-optics-support-engineer-aws-optics-support-engineering) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / AWS Optics Support Engineer, AWS Optics Support Engineering ## Job description The Amazon Web Services (AWS) Optics Support Engineer works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support AWS security, customers, and partners. Candidates for this role will possess both knowledge of security principles and experience with practical application of security best practices. An ideal candidate will have a proven record of accomplishment in one or more of the following domains: emergent/military/network operation centers, logical security, and technical customer support. They will possess excellent verbal and written communication skills and be able to multitask effectively through multiple incidents or workflows. Successful candidates will demonstrate good judgement and critical thinking while following Optics Configuration procedures and guidelines. They will have a technical background with the ability to identify and troubleshoot operating system and web application security issues across the physical and the logical space. They will be proactive, adaptable, professional, and insist on the highest standards of work. The AWS Optics Support Engineering Team is a 24/7/365 operation and shift work will be required to include days, nights, weekends, and holidays. This role also requires flexibility of schedule and the ability and willingness to work outside of normal daytime business hours (including overnight shifts). ### Key job responsibilities As an AWS Optics Configuration Support Engineer, you will employ security strategies and procedures in accordance with service level agreements, policies, standards, and operating procedures. You will manage communications, security response and escalations, facilitate operational needs, generate and/or manage trouble tickets, and provide additional services as required. More specifically, the Support Engineer will: - Drive security findings, research mitigations, and analyze potential security vulnerability related information from a variety of sources to remediate root cause. - Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation. - Utilize security mindset and judgment to assess security risks across the organization and escalate accordingly. - Create innovative solutions to security issues, utilizing technology or process improvement. - Produce progress reports, briefs, and white papers regarding issues, security concerns, and operational opportunities for improvement that affect AWS data center operations and/or AWS reputation. - Consult closely with the other Amazon security and service teams on issues related to AWS security posture and work as a catalyst to bring stakeholders together to address findings and risks until a formalized business owner is identified to take lead. - Interface with technical teams, stakeholders and leadership to translate security mitigation plans into actionable items. - Manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers. - Utilize knowledge of IT systems, technical support for applications; troubleshooting Windows/Linux. ### A day in the life The AWS Optics Support Engineering Team is expanding physical and logical security services to support data center growth. We seek a self-motivated Support Engineer with security technology experience, problem-solving abilities, and strong customer obsession to improve security on a global scale across new and existing AWS infrastructure. Amazon Security offers diverse career paths, work-life balance, and inclusive team culture. Security is central to maintaining customer trust across all Amazon products and services. We provide endless knowledge-sharing, training, and career-advancing resources to help you develop into a better-rounded professional. About the team ### Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. ### Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. ### Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. ### Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. ## At a glance - Posted by the employer: Oct 7, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 11 days - Location: US, VA, Herndon[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10571388/aws-optics-support-engineer-aws-optics-support-engineering) ## More jobs at Amazon ### [AMER DC Delivery Operations Program Manager](https://jobs.opennash.com/companies/amazon/jobs/07e979b6851f581cf195/) US, VA, Herndon ### [Clearable Fleet Remediation Engineering Manager, Fleet Remediation Engineering](https://jobs.opennash.com/companies/amazon/jobs/0387cc474a7bf6bd3ed3/) US, VA, Herndon ### [Commissioning Engineer - Retro, Amazon Commissioning](https://jobs.opennash.com/companies/amazon/jobs/1636e02a1823a4de80f8/) US, VA, Herndon ### [Commissioning Engineer, AWS Commissioning](https://jobs.opennash.com/companies/amazon/jobs/b57276c83e521a5d48bf/) US, VA, Herndon ### [Commissioning Project Engineer, AMER-East ACx](https://jobs.opennash.com/companies/amazon/jobs/116af11a13bbca708ce6/) US, VA, Herndon ## Similar jobs at other companies ### [Optics Manufacturing Engineer / Second Shift](https://jobs.opennash.com/companies/lockheed-martin/jobs/16e5418cec28d47957fd/) Lockheed Martin · Orlando, FL ### [Systems Engineer, Associate Manager - Flight Test Optics](https://jobs.opennash.com/companies/lockheed-martin/jobs/6bf2afae8b935df4251a/) Lockheed Martin · Titusville, FL ### [Customer Support Engineer -Optics/Mechanical/Electrical](https://jobs.opennash.com/companies/kla/jobs/6d97886961a604e8401e/) KLA · West Covina, CA ### [Lead Software Engineer - AWS/SRE Engineer](https://jobs.opennash.com/companies/jpmorganchase/jobs/b82e6943190d67b8219e/) JPMorganChase · OH, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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