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Amazon · Houston, TX

# IT Support Associate II, Ops Tech Solutions (OTS)

US, TX, Houston IT & Infrastructure 

Listed on Amazon’s official careers site. Posted September 14, 2026. Check that it is still open and apply there.
[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10539352/it-support-associate-ii-ops-tech-solutions-ots)

[OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / IT Support Associate II, Ops Tech Solutions (OTS)

## Job description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

### About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.

### But wait, there’s more

we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Key job responsibilities

Responsibilities include, but are not limited to:

- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.

- Handling support requests and procedures across the network.

- Assisting in training new hires.

- Continuous learning of new technologies.

- Supporting customers from multiple buildings in the area, as well as remote customers.

- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

- Traveling within your local or regional area to support our customers.

- Flexibility with schedule, shift rotation between days & nights

## At a glance
- Posted by the employer: Sep 14, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 11, 2026
- Listed for: 27 days
- Location: US, TX, Houston[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10539352/it-support-associate-ii-ops-tech-solutions-ots)

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